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RobDJ
Contributor I
November 5, 2020
Question

Background Noise

I have a playbar and 2 play1s set as surround sound, the playbar is linked to my tv via optical link. While watching the tv I get the tv sound but also get ambient noises through the surround speakers that is unrelated to the tv programme

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1 reply

Annazel S
Annazel S
Retired Sonos Staff
November 5, 2020

Hi @RobDJ.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining the issue, let me help and try to figure this out.

Is this happening on all content you’re watching?

How about in music playback, are you experiencing the same issue?
What is the audio source in use, Cable box, Blu-Ray player, Apple TV, or built-in TV apps for streaming services?

Kindly submit a diagnostic report through the Sonos app when it happens, and reply with the confirmation number. I'd start by reviewing your system,  it will help in identifying what's possibly causing the issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

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