Audio dropout from Sonos with Apple TV 4k

14 replies
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Since purchasing the Apple TV 4k, I get about 1/2 second audio dropout once every three songs or so and during shows or movies. I don’t have this issue if I am streaming to the PLAYBAR from my iOS device from the Sonos app, but just when watching something or playing music directly from the new Apple TV. However, if I listen to audio from the Apple TV with Bluetooth headphones, there are no audio dropouts. Any help is appreciated!

Audio Interruptions

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Theocritus125Answer

Contributor I

I seem to have fixed it for the moment by moving my HDMI cord from the Apple TV to an input on my Sony Bravia TV that has HDMI/ARC.

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peterbault

Enthusiast II

I'm wondering if using Apple TV with Sonos via optical (the apple TV has to convert everything to dolby 5.1) exacerbated the issue which resulted in the audio drops. So while the root cause was a bandwidth issue for streaming, the symptom was audio drops due to the nature of how optical works

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mir3n

Contributor I

well after switching inputs, changing HDMI cables, and buying a new optical cable, I've finally figured out the issue....WiFi. I've been using WiFi on my apple tv and I tried switching to a wired connection and since then I've no longer had any audio drops.

This is curious to me because when I experienced the issue the video quality never degraded, it was only ever audio drops, which is what led me to suspect a cable or hardware issue. Now I need to try and figure out why WiFi was not working optimally as my router should be able to handle it

Funny enough I tried the opposite. I have a similar setup but with an LG tv. I switched my Apple TV 4K to WiFi and my audio issues are resolved with Dolby 5.1. Makes absolutely no sense to me.

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dmarks2309

Lyricist I

Seems like this isn't 100% resolved. My Apple TV is hard wired to the router, and connected via HDMI cable to my new Sony Bravia x900e via HDMI/ARC port and yet my volume continues to deteriorate to a point I can hardly hear anything from the Playbar. All other audio inputs work fine such as the TV controls and apps, PlayStation etc.Can someone please advise?

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Alhagar

Trending Lyricist I

Experiencing these drop outs as well on a new Beam. Never had this problem when was using AudioEngine powered speakers.

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