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Audio delayed on Sonos ARC from native LG C9 TV apps

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I’m experiencing an audio delay on my Sonos Arc whenever I use native apps like Youtube and Netflix through my LG C9 TV. All the settings I’ve found deal with delaying the audio further, but none let you do the reverse (i.e. delay the video signal or pull the audio signal forward). It’s a delay of somewhere between 100 - 200ms using this a/v sync test video, and it’s just about noticeable to be infuriating: https://www.youtube.com/watch?v=TjAa0wOe5k4

This delay seems much shorter when I watch the video through my Shield device, but I’d like to stick to the native LG apps because of better Atmos support.

Any thoughts on why this might be happening and how to fix? I’ve looked at a couple of posts here and here but I don’t see a negative value for the audio delay on my TV sound settings. Here are my current settings:

C9 sound settings: Sound out set to HDMI ARC; Digital sound out set to Passthrough; e-ARC on; AV sync adjustment set to Off

Arc: TV dialog delay set to zero.

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Tylertron21Answer

I have the c9 and the arc.

What firmware is the c9?

Unplug the arc. Go into the sound settings when in a internal LG app playing audio. Turn ai audio off. Turn any sound adders off. Turn to passthrough and earc on. Turn off the LG using the power button (hold for ten seconds) unplug the tv, plug it back on and turn on. Plug in the arc. Go back into the LG app and play audio. Go into audio settings again and make sure the sound is standard, make sure dolby is greyed out and on. Ai sound is greyed and off. Sound out to HDMI arc. Go into additional settings and set HDMI input audio to bitstream.

I have no delay on my c9 with newest firmware 4.80.03 as long as all sources are bit stream and not Lpcm

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Tylertron21

I have taken a video using the same av test. It does not appear that my c9 and Arc have any noticeable or measurable audio lag. I will try to make my clip public and link it below.

https://drive.google.com/file/d/1VgJNwQzdoe6rvtCm4-Ll4JznvjYM6Ldw/view?usp=sharing

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sevengrooveAuthor

Contributor I

I have taken a video using the same av test. It does not appear that my c9 and Arc have any noticeable or measurable audio lag. I will try to make my clip public and link it below.

https://drive.google.com/file/d/1VgJNwQzdoe6rvtCm4-Ll4JznvjYM6Ldw/view?usp=sharing

Thanks for doing that, I appreciate the ability to compare your results with mine. To be honest, I’m seeing about a 300ms delay on your recording as well. It’s apparent if you change the playback speed to 0.5x or 0.25x. It could just be because of variability in how our cell phones record, but it’s still there.

I took a recording of the same video playing on my desktop where to my eyes and ears there is virtually no delay, and you can see how even through the cell phone recording the audio hits with a delay of under 50ms:

And here’s the recording from my C9 again for quick reference:

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Tylertron21

I have taken a video using the same av test. It does not appear that my c9 and Arc have any noticeable or measurable audio lag. I will try to make my clip public and link it below.

https://drive.google.com/file/d/1VgJNwQzdoe6rvtCm4-Ll4JznvjYM6Ldw/view?usp=sharing

Thanks for doing that, I appreciate the ability to compare your results with mine. To be honest, I’m seeing about a 300ms delay on your recording as well. It’s apparent if you change the playback speed to 0.5x or 0.25x. It could just be because of variability in how our cell phones record, but it’s still there.

I took a recording of the same video playing on my desktop where to my eyes and ears there is virtually no delay, and you can see how even through the cell phone recording the audio hits with a delay of under 50ms:

And here’s the recording from my C9 again for quick reference:

You and I are seeing two different results then. I slowed my footage down to .10 speed using VLC, KMplayer and 5kplayer, each with ever so slightly different results but the best showed the sound is right on near 50ms mark. That is noting the exact moment you first hear the beep, not its echo trail. So it depends on what video player you are using. We should also be recording at 120fps using 120fps test footage. 30fps videos might in themselves introduce a small delay / fall out of sync when we are slowing down the frames to count. In my experience some playback players do out of sync when you go below half video speed.

My set up (once set to the correct audio settings) has not shown any real world audio lag in any content. Built in apps, bluray player, pc4, NSwitch.

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sevengrooveAuthor

Contributor I

That’s really weird - because I downloaded your video file and tried on VLC to double-check and the first beep (not echo trail) is still hitting a few notches shy of the 300ms mark Whereas when I playback the recording I did from my desktop on the same conditions (VLC, desktop, wired speakers) the delay is a notch or two at most over 0ms. (Curious to see if others viewing this thread might venture a try and post their results).

Back to my C9, though, I barely notice a delay when I play the same video from my 2017 Nvidia Shield, so this problem seems to be isolated to LG’s inbuilt apps. I’m going to try and disconnect all HDMI sources and go through your steps again to see if that changes anything. Thanks again for helping me troubleshoot this.

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Bjmort

Avid Contributor I

The built in YouTube app on the C9 has massive delay. But that delay does not carry over to the other apps. The only app I get a big delay on is the Apple TV app when watching 1080p Dolby digital content.

Ken_Griffiths

The built in YouTube app on the C9 has massive delay. But that delay does not carry over to the other apps. The only app I get a big delay on is the Apple TV app when watching 1080p Dolby digital content.

Thats curious?...Isn’t the native YouTube App on the LG C9 TV version web_20201208_00_RC04 just PCM stereo only, unless different countries perhaps have different Apps on the C9 Model? TV firmware 5.00.10. I just seem to get stereo when playing some of the test sounds, or is it not available perhaps for ‘free version’ of YouTube?

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Tylertron21

I am checking in to report that any audio delay I may have had in the past is now resolved. I am unsure if firmware updates for the TV or ARC, software updates to built in apps, or a few breaker flips(house upgrades) knocked everything into perfect synchro. I have no audio delay in any apps, or external sources with the LG c9 and Sonos ARC. For anyone who does there must be some audio processing going on that is adding delay. I am using the recommended HDMI method, with the original supplied Sonos HDMI cable.

I also would suggest uninstalling the Youtube app, unplugging the TV once its powered off then a reinstall to see if that somehow fixes the delay.

Check audio settings while in the app and playing audio. I have Sound out to HDMI arc. Under Audio Sync I have Adjustment ON, and Bypass ON. Dolby Atmos(on), AI sound(off), AI acoustic tuning(standard) are all greyed out.

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