Contributor I

Arc with LG OLED GX - TV setup

30 replies
21490 views

I’m having trouble setting up my Arc with my new LG GX.

I am running through HDMI-ARC. The sound is playing through the bar, and it’s receiving an Atmos signal (I can see the logo in the app).

However, there are two issues: (1) Sonos app tells me there is a “connection issue” with my TV setup, and (2) the TV remote cannot change the volume on the Arc.

For (1), we have tried the Sonos app troubleshooting, but it cannot resolve it.

I have submitted diagnostic number 551452744.

Thank you for your help,

Matr

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Annazel S

Retired Sonos Staff

Hi everyone. Thanks for your patience in this.

At this point, it would be best to reach out to Sonos Support so we can take a closer look at this and discuss it with all of you individually in real-time to expedite the process.

I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

If you have any other questions or concerns, feel free to reach out.

Help others find useful content by clicking the like button and selecting the best answer to your question

S

shade118

Lyricist I

Hi Annazel,

I’m planning to install an LG GX65 with Sonos Arc next week and was a little worried reading through these comments and the other similar threads, especially as I’m having a professional installer put all wires in the wall with no access. Anything I should make sure to do to help improve chances of successful pairing?

Thanks,

Matt

F

funkymo

Lyricist II

Hey, I’m planning the same set-up - any news on the topic?

Thanks

T

tjul

Lyricist I

Same here - planning an LG OLED55GX with Sonos Arc. Any updates of the issue to be aware of before I press “Buy”?
Thanks in advance,
-jul

F

funkymo

Lyricist II

for me it worked out just fine.

S

Scotty_15

Lyricist I

Sonos Arc & LG CX 77” here and having the same issues setting up even after running through all of the troubleshooting ideas above

S

Smartie

Contributor I

I am also having the same problem trying to connect the LG Magic remote of my LG 65CX so it can adjust Sonos Arc. nothing seems to work. I will reach out to Sonos Support to see if they are able to find a solution.

S

Smartie

Contributor I

I reached out to Sonos support. This was the answer I received:

”I would recommend contacting the manufacturer [LG] for them to assist you in programming the remote from RF to IR remote for it to work with Sonos”

This implies that it will never work as I expected and the LG 65CX magic remote will never be able to control the Sonos.

Has anyone had success in pairing the magic remote with the Sonos Arc? I assume not and we have to live with the inability of the (not so) magic remote operating the Arc.

G

Guybrn

Lyricist III

Hi, I have an LG oled c1 and I'm having the same issues with my new arc that was bought today. Is there any solution?.. I tried everything mentioned above..

S

Smartie

Contributor I

My issue resolved itself! I bought from Richer Sounds. They were very helpful and sent a member of the local shop to my home with a new Arc and Beam to check all settings. I had been away for 2 weeks and when I came to demonstrate the problem of the LG remote not working, it worked!!! So the remote now does all it should, volume up and down as well as mute. I had contacted LG and Sonia, but got nowhere. I wondered if LG had done a software upgrade to make it work. So I did nothing more, except for following the settings advice earlier in this thread.

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