Skip to main content
MikeInMaine
Contributor I
June 16, 2020
Answered

Arc TV sound cuts in and out.

Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub. 
Samsung Q80R tv. 
 

The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on. 
 

I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. 

The sonos app shows that I am getting an atmos signal  


Was running a beam with the Play:1’s (but no sub) before just fine.

 

Not sure what I should try next.

 

Thank you,

mike

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    March 9, 2021

    Thank you all for all your efforts and testing. A system update has now been released which also include a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    758 replies

    Show previous replies
    Burn hard
    Lyricist I
    October 19, 2022

    I have this problem as well. 2017 Samsung Q7F. The soundbar cuts in and out so frequently, I am ready to get rid of it all together. It’s mind blowing that this issue is ongoing for over 2 years without a solution. 
     

    All I have been doing is “resetting” the system by unplugging from power for 10 seconds and replugging in, or changing the output to TV speakers for 10 seconds while messing with volume then changing back. Still not a solution by any means….

    Ken_Griffiths
    Ken_Griffiths
    October 19, 2022

    I have this problem as well. 2017 Samsung Q7F. The soundbar cuts in and out so frequently, I am ready to get rid of it all together. It’s mind blowing that this issue is ongoing for over 2 years without a solution. 
     

    All I have been doing is “resetting” the system by unplugging from power for 10 seconds and replugging in, or changing the output to TV speakers for 10 seconds while messing with volume then changing back. Still not a solution by any means….

    Have you tried switching off HDMI-CEC on your ‘other’ HDMI connected TV devices, or if unable, inserted a CEC-LESS adapter to stop them stealing the focus away from the soundbar? Doing that normally fixes the issue for many with that kind of audio-dropout issue.

      benji89
      Lyricist III
      June 9, 2023

      Hello, has this issue been solved since then? I have a Samsung Frame 2021, and considering to buy a Sonos Arc, so I’d like to make sure I won’t have any issue. Thanks for your answer. 

       

       

      RickGee
      Lyricist I
      December 29, 2023

      Hi @ stueyB did you manage to find a solution as I am having the same with my LG OLED TV and arc .... It is so frustrating as the amount of money I spent on it

      Mathewsolo
      Contributor I
      January 6, 2024

      Unplugging the arc and plugging it back in solved it for me for about a week and I’m back to it cutting in and out,  any fixes from Sonos?  I don’t want to have to plug and unplug it all the time 

      RickGee
      Lyricist I
      January 6, 2024

      Hey I returned my Arc under John Lewis warranty and my new one is working as expected now... 

        Opps
        Lyricist I
        January 12, 2024

        Have a home theater with a Samsung QN65Q80BDF TV, Sonos Arc SL, Sonos 1 SL x2, Sonos Mini Sub,  and a Sonos Move. System worked fine for months then suddenly sound would cut out upon turning the TV on for seconds then come back on and off for 2-3 minutes then the sound would be fine. When I turn TV on again, the dysfunction repeats itself.   I bought a 8-10K eARC HDMI cable ($$) which initially fixed the issue for a brief time. Now the problem has returned.  I have contacted tech support for both Sonos and Samsung without resolution each blaming the other product.  I have resigned to living with the issue, but don’t think I should.  My Tv and Sonos is still under warranty.  Any suggestions?

        Nandlov
        Lyricist I
        March 18, 2024

        I have heard thousands of complaints on this same problem. With no fix. The smart thing to do is demand a refund. Return the speakers. Tell everyone that you know why you returned and stop buying Sonos until they care enough to fix the problem. When they see sales drop and subscribers leave then they we learn. What good is sound quality if you can not enjoy it without interruption. I am going to another system. I have no time to waste on this anymore.

         

          Ukjonnyboy
          Lyricist I
          April 7, 2024

          Visited here to see if this was an issue, also have Arc Amp, Sub & Samsung 8k and it’s annoying that it keeps cutting out the sound. On the lasted software etc. 

          Murasgul
          Avid Contributor I
          April 19, 2024

          So I also have the problem on my lg c2. Sound is off when I switch hdmi source or even happens when I switch from Netflix Dolby atmos to YouTube video, all internal apps. Switching sound source to tv speaker and back to HDMI solves the issue temporarily.Freaking annoying. Never had this issue with my Samsung soundbar. I think it’s Sonos.. regretting so much my god..

          Show more replies
          Terms & ConditionsAccessibility statement