Arc TV sound cuts in and out.

Hi,

I’ve just read a post on FB:

« Great news for all of us unlucky enough to own a Samsung 2020 frame tv, Sonos have finally released a patch (build ending 070) that is a temporary fix for E-arc issues caused by Samsung when connected to a Sonos Arc. Just a shame I have multiple other issues with the TV still . But Thank you to Sonos for listening to your customers , which is more than be be said for Samsung #SamsungTV #sonosarc #athmos »

« It’s not a firmware update it’s a patch (they update your build version ) ask to speak to someone in the tier 2 department (guy called Paul has been helping me for weeks, extremely helpful) he deals with U.K. customer market he is still monitoring the case to see how the patch responds for the customers he has uploaded onto  their arc’s. »

Sonos Support in France have not heard about that, if some UK user wants to try...

OMG, finally!

I am showing 12.2.2 build 61183220 on my arc.  Will this update push to customers, or is it some kind of manual thing?

That would be too simple!

It seems to be manually pushed by the support if you find the right technician…

Doug74, thank you so so much :)
just talked to the support (germany) and will get the hotfix as well asap. After i told them, that i have an arc and a frame they already knew, why i am calling

At least you’re getting somewhere - US support doesn’t have a clue even though the community mgr here just posted about the hotfix over in the SAMSUNG eARC thread…..comical….

First post here on the forum -

I just took delivery of an LG CX77 (Still in the box) and Sonos Arc, Gen 3 Sub and a pair of One SL’s for surrounds. Installation will be Saturday. Best Buy Geek Squad will do the installation and set up.

After reading this thread, I am worried the SONOS sound system will not be reliable. I  currently have a Samsung Q80R Soundbar now that works flawlessly. Its decent, but not great. It works reliably with my 7 year old Samsung 1080 65” TV. My intention is to upgrade to the 77” OLED, enjoy 4K and actually use Dolby Atmos.

I was looking forward to ]even better sound with the Song ARC system connected to my new  LG CX OLED TV. But this thread has me worried it will be unreliable. Maybe I should just return the Sonos ARC and get the compatible LG 9.1 Soundbar since I it might have more reliable system synergy and work properly?

I am bummed because I thought Sono ARC/Gen3 sub and One SL’s would be a superior system. I was even excited about maybe adding a second Gen3 Sub.

Should I even try the Sonos ARC system or save myself the anguish? 

@gairman Some CX owners have reported the recent firmware updates to the TV have fixed the problems they were experiencing. So be sure Geek Squad updates the firmware on the LG before setting up the Arc.

Well crap, I thought 3.21.16 on the LG CX had fixed the audio randomly dropping altogether, I think the latest CX firmware has improved the issue but not quite there yet.

Two issues below that occurred yesterday-

Last night I installed the bbc iplayer app on the CX opened it and watched something fine, exited the    app back to live tv and no sound.

On series X I was using multichannel 5.1, I thought I would try bitstream atmos instead, switched to that, started a game, no sound.

Perhaps this is more of a negotiating thing, as on both occasions its when I changed something myself or installed a new app, I will see how it goes over the next week or so and update with my results.

In any case its certainly weird behaviour, never had these odd issues on previous soundbars, and I hope Sonos are still working with LG to improve things.

From another topic page:

M

• Mr Ben Logan

• 1 hour ago

Just had a call from Sonos who contacted me via email (presumably off the back of this thread). Paul, in Customer Care, was absolutely fantastic and very helpful. We ran a series of diagnostics to confirm the problem (he could see the errors) and then he applied the patch to my Arc. Diagnostics during testing on Netflix then showed no errors. Problem hopefully solved (at least until we get a proper Samsung patch). As many others have commented, this is clearly a Samsung problem and not really Sonos’s fault. My one criticism of them would have been they could have tested their device with this Samsung range, given they are the most popular TVs in the world - they could have safely assumed that this pairing would be very common across their customer base. Anyway, great service from Sonos eventually and I was particularly impressed that they took the initiative to email and then call me, rather than expecting me to sit in a queue and call them. Hopefully I can properly enjoy the TV/Arc from this point on...

That would be too simple!

It seems to be manually pushed by the support if you find the right technician…

 

Isn’t that just the next firmware for the ARC, and you are getting it slightly early from Sonos.

I mean we are officially on 12.2.2, so it would make sense we will all get this eventually?