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MikeInMaine
Contributor I
June 16, 2020
Answered

Arc TV sound cuts in and out.

Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub. 
Samsung Q80R tv. 
 

The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on. 
 

I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. 

The sonos app shows that I am getting an atmos signal  


Was running a beam with the Play:1’s (but no sub) before just fine.

 

Not sure what I should try next.

 

Thank you,

mike

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    Corry P
    Corry PAnswer
    Sonos Staff
    March 9, 2021

    Thank you all for all your efforts and testing. A system update has now been released which also include a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Alceste
    Lyricist II
    December 20, 2020

    I have posted my issues in the past, and it's not solved yet. My setup is Samsung frame and Sonos Arc, and I endure the same drops as everyone. The only thing new is I have changed cables with more robust/better isolated ones, tried to keep the cables from different devices separated as much as possible and... Nothing, it's still a total disaster. 

    The only thing I have improved is putting a power plug with a switch to shut the thing up easier than before. This is really a mess up. I was sooo looking forward to finally have a good set up at home... I am very disappointed 

      RAGVAL
      Lyricist II
      December 20, 2020

      Bought the Arc a few days ago to pair with my Sony 85” X90CH along with an SL one pair for surround.  The audio cuts out randomly in spite of trying everything that has been suggested and the issue still persists.  I’m returning the Arc and the SL One pair,  NOT worth the investment of almost $1100 for this type of subpar experience.  Also can't believe reading this thread that this issue has been going on for months and Sonos still doesn't have a fix!

      Dogdad
      Dogdad
      Headliner III
      December 21, 2020

      Bought the Arc a few days ago to pair with my Sony 85” X90CH along with an SL one pair for surround.  The audio cuts out randomly in spite of trying everything that has been suggested and the issue still persists.  I’m returning the Arc and the SL One pair,  NOT worth the investment of almost $1100 for this type of subpar experience.  Also can't believe reading this thread that this issue has been going on for months and Sonos still doesn't have a fix!

      Have you done the Software update from Sony? V6.4960

      Dogdad
      Dogdad
      Headliner III
      December 21, 2020

      I see many talking about the audio drop issues, but not seeing many posts on the tv updates some have done including myself that seem to have corrected the issue.

      RAGVAL
      Lyricist II
      December 21, 2020

      Thanks for your message.  My TV is the XBR85X90CH and has the latest update (released on 11/26) based on the info on Sony’s support website for this TV. 

      Dogdad
      Dogdad
      Headliner III
      December 21, 2020

      Thanks for your message.  My TV is the XBR85X90CH and has the latest update (released on 11/26) based on the info on Sony’s support website for this TV. 

      Is it the V6.4960 update? It’s rolled out to different locations at different times. Look at the yellow highlight area..

       

      RAGVAL
      Lyricist II
      December 21, 2020

      It’s not.  My TV’s model (XBR-85X90CH) is not listed in the ‘Applicable Models’ list for v6.4960.  I have the latest firmware for my model

      Dogdad
      Dogdad
      Headliner III
      December 21, 2020

      It’s not.  My TV’s model (XBR-85X90CH) is not listed in the ‘Applicable Models’ list for v6.4960.  I have the latest firmware for my model

      I bet you’ll get it at one point. 

      MarshallTr
      Lyricist II
      December 21, 2020

      I updated my X950H to v6.4960 and it appears the issue is resolved with the Arc. I watched an episode of The Umbrella Academy and not one sound drop or distortion, whereas previously the sound would completely cut out 5-10 times per episode.

      shr1986
      Trending Lyricist I
      December 23, 2020

      Anyone with LG CX had complete sound drops switching between sources?

      Have you experienced any since 3.11.30 firmware?, It’s too early to tell but since installing 3.11.30 on the CX, apart from a minor audio dropout that came back on its own, I have yet to get a complete loss of sound when switching between sources.

      But as said it's only been since yesterday, that the ARC has played nice. 

      Maybe try this:

       

      https://www.reddit.com/r/sonos/comments/ki8uo8/atmos_audio_bug_with_apple_tv_4k_lg_cx_arc_fixed/

       

       

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