Arc TV sound cuts in and out.

I don’t see this in the US version of the update.

 

I did not see this either.

Same problem here with Arc connected to Sony AG9 using supplied HDMI, no Sony update available for me here in the UK.

I also experience Google assistant nutting my sound and butting in when no command given, I wonder is it related?

I have to agree with Heavyend81..."I still stand behind my point that if I am spending 2k on a Sonos setup (brand new) I don’t want or even expect any faff whatsoever"

For some time mine was acceptable. I only had complete audio drops once  every 3-5 days when switching source. But after the latest update its happening 1-3 times a day. 

Is that happening with TV audio (built in Apps) or from Apps running on a connected device to one of the TV HDMI ports ...or all types of audio, including music playback from the Sonos App? I just ask that, as there are a variety of things that can cause each of the playback ‘interruption’ issues, depending on the actual audio source to the HT setup.
 

If it’s from built-in Apps from devices connected to the TV, for example, then I would perhaps take a closer look at the HDMI-CEC implementation on the connected peripherals, whereas if it is happening with Music playback, it’s more likely a wired, or wireless, local network issue causing the audio buffering process to fall-over. Of course it maybe a combination of both.
 

It’s ‘perhaps’ less-likely it’s going to be the recent software update that’s causing the issue, but at the very least, I would perhaps try to eliminate those other things first. It should not have been happening at all, even before the update, if all was well with your setup.

Its only related to my tv and eARC. And its been there a long time. My audio drops completly when switching source - native appe, tv tuner and Apple tv 4K.

Well I hope you find a solution to the issue, sooner rather than later - I assume you’re waiting for a TV firmware update too...🤔?

Exactly the same here, lg cx.

Anyone can confirm that Sony fixed the issue with the last update 6.4960 on the 950G?

I have bought a 2020 Samsung Frame and thinking of buying a Sonos Arc but i’ve been put off by all the posts about issues with compatibility.  Am I correct in thinking that I can just switch off eArc/Atmos and the Arc will work without Atmos capability?  I could probably live with that but if it doesn’t work even for “normal” (non-atmos) sound from the TV properly then obviously it is a dealbreaker.

I have an LG from 2017 (arc only) and the audio cuts about once an hour. Tried with latest hdmi gen, earlier gen, the supplied hdmi and the optical adapter. I printed all these messages and opened a small claims case since I'm outside return /exchange. Looks like Sonos should be thinking recall instead hiding it and making the end users pay the price.