Arc TV sound cuts in and out.

Ok, I just had this issue again on my Sony KD-65AG9. Even more I also was able to re-enable and re-disable it on command.

I submitted diagnostics twice. 

When the system was not responding: 1012344594
When the system was responding: 846684211

I went into the sound options of the television. When I have Auto 1 selected, the sound stays away. When I have Auto 2 selected the sound returns. When I again select Auto 1, the sound again disappears. So this probably has something to do with the behavior behind these options; e.g. audio compression/decompression.

Ok, I just had this issue again on my Sony KD-65AG9. Even more I also was able to re-enable and re-disable it on command.

I submitted diagnostics twice. 

When the system was not responding: 1012344594
When the system was responding: 846684211

 

I went into the sound options of the television. When I have Auto 1 selected, the sound stays away. When I have Auto 2 selected the sound returns. When I again select Auto 1, the sound again disappears. So this probably has something to do with the behavior behind these options; e.g. audio compression/decompression.

 

 

So are you saying auto 2 is the better choice?

I really don’t know. I will keep the Auto 2 setting for now and see if the issue also happens when this selected.

I have exactly the same issue with my Arc, annoyingly I have had to just turn it off and leave it off, it’s annoying the whole family. When we switch between Apps 7 times out of 10 it’s fine and the other times it cuts out and no way of getting it back without rebooting the ARC.

after having read all of the threads it’s kinda disgusting that you can pay that much money for a product and still what seems to be 5 months later SONOS have not fixed the issue…

Where do we stand with a refund? My Arc is roughly 2 months old????

awful product!!!!!

BTW I have a Sony Tv and have tried just about everything you can try on these forums, prioritisation, auto 1 & 2, changed the HDMI cable, even changed the channels on my router so the tv and the arc are aligned. From what I can see Sonos need to get their act together and get this sorted pronto!!!! I have a house full of Sonos gear. This has annoyed me so much I wish i had never invested in it.

Supposedly, Sony has an update that has resolved this issue. But not everyone is getting the update at the same time. 

Dogdad

Thanks I am in the process of reading up on exactly that, I will update the forum on how I get on. I am going to try the flash drive update as it’s the only way other than waiting for the staggered updates from Sony.

thanks again. 

Any updates from Sonos on this issue?

LG CX still getting dropouts/silence when switching between sources on occasions. 

Ok all

i have managed to download the new firmware for my Sony TV and have to say was quite easy to transfer from a flash disc and update myself. The new Sony setup seemed to focus more on E Arc prompting set up and testing of the sound bar. So far so good and it also sorted out controlling Sky from HDMI (which I could do before but that would drop too) so hopefully both issues sorted.

will keep you posted.

https://www.sony.co.uk/electronics/support/downloads/00017075

All

just also wanted to add that I had lip sync issues depending on the app or sky etc, all have seemed to have gone away since the update.

I will keep you posted on the dropping out, been switching between apps and no problems so far.

will report back in a weeks time.