Contributor I

Answered

Arc TV sound cuts in and out.

758 replies
97398 views

Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub.
Samsung Q80R tv.

The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on.

I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv.

The sonos app shows that I am getting an atmos signal

Was running a beam with the Play:1’s (but no sub) before just fine.

Not sure what I should try next.

Thank you,

mike

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Thank you all for all your efforts and testing. A system update has now been released which also include a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

R

Riphk

Contributor I

I note that some Sonos staff monitor the community chats … I wonder if one would get back to me and give me a good reason to keep the Sonos Arc?

Ken_Griffiths

I note that some Sonos staff monitor the community chats … I wonder if one would get back to me and give me a good reason to keep the Sonos Arc?

Many of the various reasons to buy/own/keep a Sonos Arc are shown on the product purchase page here:

https://www.sonos.com/en-us/shop/arc-black.html

If that helps at all.

C

Carl G

Trending Lyricist I

I note that some Sonos staff monitor the community chats … I wonder if one would get back to me and give me a good reason to keep the Sonos Arc?

Many of the various reasons to buy/own/keep a Sonos Arc are shown on the product purchase page here:

https://www.sonos.com/en-us/shop/arc-black.html

If that helps at all.

Sure, that page lists awesome features we all bought into when we handed over our $$$. It’s all pointless waste of money though if it doesn’t work and needs a hard reset every time I go to use it. That’s what Riphk meant. A good reason to keep it would be something “we’ve identified the issue and a fix is planned to release on Dec 12” or something like that.

Ken_Griffiths

I note that some Sonos staff monitor the community chats … I wonder if one would get back to me and give me a good reason to keep the Sonos Arc?

Many of the various reasons to buy/own/keep a Sonos Arc are shown on the product purchase page here:

https://www.sonos.com/en-us/shop/arc-black.html

If that helps at all.

Sure, that page lists awesome features we all bought into when we handed over our $$$. It’s all pointless waste of money though if it doesn’t work and needs a hard reset every time I go to use it. That’s what Riphk meant. A good reason to keep it would be something “we’ve identified the issue and a fix is planned to release on Dec 12” or something like that.

I’m using the Arc here with the LG C9 and not encountered any issues with that TV in the time I’ve had the Sonos product here. I have the Arc connected via HDMI-2 eARC (with audio pass-through), and have switched off CEC control on some of the other peripherals and the Arc has been performing fine, particularly since the last LG TV and Sonos updates, which catered for multi-channel LPCM that our Apple TV requires, amongst other things.

I’m wondering if some TV’s (particularly Samsung TV’s - which seem to get mentioned a lot) have issues with their eARC output, in which case, I guess Sonos cannot say anything about those other manufacturers, other than they are liaising with them to get any issues resolved. I think Staff here in the community have made those sort of comments, so I wouldn’t expect much more than that, if the matter is perhaps outside of Sonos control etc.

As I say, whatever the issue was before with the LG C9 TV and Arc, that certainly seems to be sorted here, by all accounts, however I have had a couple of TV firmware updates (one recently) since I purchased the TV, so I’m not sure ‘who fixed what’, but the Arc is working okay here.

L

ledzep1

Headliner II

Anyone with LG CX had complete sound drops switching between sources?

Have you experienced any since 3.11.30 firmware?, It’s too early to tell but since installing 3.11.30 on the CX, apart from a minor audio dropout that came back on its own, I have yet to get a complete loss of sound when switching between sources.

But as said it's only been since yesterday, that the ARC has played nice.

M

method_ben

Trending Lyricist I

Looks like Sony has made progress. Firmware Update version became same for 950G and 950H.

https://www.reddit.com/r/bravia/comments/k1d6zs/finally_sony_bravia_firmware_update_version/

M

Mickyflow

Contributor I

Same problem

J

jwbaynham

Trending Lyricist I

Anyone with LG CX had complete sound drops switching between sources?

Have you experienced any since 3.11.30 firmware?, It’s too early to tell but since installing 3.11.30 on the CX, apart from a minor audio dropout that came back on its own, I have yet to get a complete loss of sound when switching between sources.

But as said it's only been since yesterday, that the ARC has played nice.

Yeah mine is still skipping with 3.11.30 when playing content from the Apple TV 4K. When I play an Atmos movie from the Apple movies app it works fine, but if I try to play a YouTube video right after the sound skips until I power cycle the TV.

L

ledzep1

Headliner II

Anyone with LG CX had complete sound drops switching between sources?

Have you experienced any since 3.11.30 firmware?, It’s too early to tell but since installing 3.11.30 on the CX, apart from a minor audio dropout that came back on its own, I have yet to get a complete loss of sound when switching between sources.

But as said it's only been since yesterday, that the ARC has played nice.

Yeah mine is still skipping with 3.11.30 when playing content from the Apple TV 4K. When I play an Atmos movie from the Apple movies app it works fine, but if I try to play a YouTube video right after the sound skips until I power cycle the TV.

Oh yeah the skipping, I had that but not played the correct content to test that issue since 3.11.30, I was talking about complete audio drops when switching sources if you ever got that?

I have had a couple of sound drops when switching tv on, on live tv so far, but as yet still not had a complete drop when switching between sources.

It’s to early to tell but 3.11.30 might have helped a little, but seems there is still a way to go then.

Thanks

D

Dr-MG-Midget

Lyricist III

Have a Samsung Q95 TV and also have the same problem with the arc sound cutting in and out.

But have found a way to solve the issue with out turning the power off and on.

in the expert sound setting there is a Dolby Atmos compatibility toggle button. By simply clicking this off and on it fixes the ARC problem and can even set the HDMI -eARC mode to auto which following this process.

so clearly the problem is fixable. Just getting sick of having to do this every day.

It’s amazing that this has been going on for months and it’s not fixed. Having to reboot the ARC around one to two times per week.

Show more replies

Sign up

Login to the community