Arc TV sound cuts in and out.

As well as drop outs, does anyone get that “zip” type sound, notice occasionally on my CX/ARC combo via apple tv 4k when watching atmos content.

Nope, no zip sounds.

I do still have sound cutting on 12.2 with the Sony A9G. Excited to watch the Mandalorian on Kodi but …. no sound, switching off eArc, enable/disable pass through, switch to/away PCM. Nothing worked. In TV mode the sound was available.

As a last resort I fully rebooted the TV and then it worked again. Forgot to send a diagnostics report though, as I was already super agitated as the moment of excitement was gone and apparently had to deep dive into various settings and options again.

What probably puts me away the most is what I perceive as a total lack of transparency, communication, timelines or a high level plan moving forward from Sonos. I understand new hardware and software can introduce issues … it's not ok but I can understand. But please, at least provide some plan moving forward.

The only response I see here is “please send in your diagnostics report”. Well by now you should have received thousands of them right?

So with all the information collected so far, initiate sessions with Sony, LG, Samsung and Sonos technical representatives. Put the brains together in a room, get a whiteboard, some markers, discuss the challenges, come up with an action plan to iteratively work your way forward to a concrete solution and keep the community informed on the progress of this ‘task force’ by a bi-weekly or monthly basis. It's not that hard you know.

Maybe. I heard a weird sound yesterday but its not something i have been experiencing before. But im experiencing the other issues you have with the audio dropping completly when switching source. 

Yeah the audio dropping completely between sources is annoying, hopefully Sonos can put all efforts into the audio dropping issues, now that the LPCM update is out which was great, we don’t need more features added at this time, more so reliability please Sonos.

For those who are saying this is now fixed with the updates.  Is it because it was skipping and now after the update it stops skipping?  I would just be careful because we had reports of that earlier only for the issue to come back.

Same here. Same setup, same issues

I just bought a new hdmi cable (my fourth) hoping that would solve my problem. But after my audio dropped completly 2 times within 30 min i have lost all hope.

It seems as if its a problem with switching audio formats. I just lost audio switching between 2 movies in my Disney+ app and going from 5.1 to 2.0. Its the same as when i switch source going from ATV 4k and usually 5.1 to tv tuner and usually 2.0.

So after about 24 hours, all seems good. Thought I was going to have a problem once but after a short delay sound resumed on its own. System is Sonos running 12.2 build 6112310 plugged into 2020 Samsung Q80 running 1403.1. So maybe job done for Samsung. 

Could be, but then I had audio drop the other night while watching some shows on my apple tv 4k on LG CX.

Watched 2 episodes in atmos fine went to play the third episode and no sound. But I think you on to something, there is some issue switching between sources/ sound formats that cause’s the sonos to crap out.

It ‘appears’ so far more stable with these settings. Initially I had “output compressed audio without changes” and now set it to “output only compressed audio for multi-channel content without changes”. 

See photos of the rest of my settings. Just eArc, no PCM, no pass through.

(and yes the cables need some work… and the wall needs a new layer of paint, I know … )