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DOM_V_V
Contributor I
August 3, 2020
Answered

ARC SUDDEN NO SOUND...

After hours of movie watching , the ARC sound  just Cuts out…. When I shut the tv off and on again the sound comes back on… I have a top of the line Samsung QP82-R and it is not the issue. What’s up with this ARC and all the posts same as mine of sound suddenly going mute…??????

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ledzep1Answer
Headliner II
August 8, 2020

So it happens while you are watching something, instead of tv off and on, have you tried just switching hdmi ports and back again?

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18 replies

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borisdds
Lyricist I
August 9, 2020

I have the same problem for several months on two TV's both Sonos Arc all of a sudden volume goes in and out. Today I started to Google search and stumbled on thousands of people having the same problem.

 

I know unplugging Arc solves the problem temporary. And back it comes few hours later.

I'm tired of it. My TV's are mounted to the wall, now I just leave them pushed out all the time. 

$4k investment in Sonos, and no one at Sonos can help us? Are they waiting for a class action lawsuits? 

 

    DOM_V_VAuthor
    Contributor I
    August 9, 2020

    @borisdds Thats right,… No one has the b**** to face them … This is rediculous… MEANWHILE GUYS LIKE PAUL AND ALL OTHER SONOS REPS COPY PASTE MANUALS FOR US TO READ THAT HAVE NO RESOLVE. THIS IS THEIR RESPONSIBILITY TO FIGURE OUT. ITS A GLITCH. THE ISSUE IS NOT IN ANY MANUAL. 

    THE SOUND CUTS OFF ON ANY MAKE OF TV AND FOR THOUSANDS OF USERS. @Sonos FIGURE THIS SHYT OUT OR FACE SOME REAL BIG TIME SOCIAL MEDIA BACKLASH!

     

     

    Moderator Note: Censored for profanity as per Community guidelines. 

      Alberta Beagle
      Prominent Collaborator I
      August 9, 2020

      “Today I started to Google search and stumbled on thousands of people having the same problem.”

      Thousands? Do you work for CNN? I’m not doubting you have a problem but I’ve followed this community and Reddit Sonos Group for some time and to say there are thousands with this issue is a flat out lie. 

      If you’ve got an issue do a system diagnostic and get on the phone to Sonos Support and let them walk you through re setting your equipment. 
      However, I would say at this point you’re likely too frustrated to be polite with them and ask for their help. You may be better off returning your equipment and getting something different.

      I'm happy to report that like MOST ARC owners I am completely satisfied with the sound, operation and ease of set up of Sonos products.

      I have a 2020 Samsung Q80T, Arc, Gen 3 Sub and a a pair if One SL’s and this system rocks for music and movies.  

       

       

       

      Beagle
        DOM_V_VAuthor
        Contributor I
        August 9, 2020

        @Alberta Beagle  👏👏👏👏 Your not getting any issues ?? 👏👏 
         No ones questioning the quality of sound and beautiful build quality. 👏👏👏👏 So Carry On Oh Lucky One.

        RedVespaBlur
        Lyricist III
        August 9, 2020

        @Alberta Beagle  👏👏👏👏 Your not getting any issues ?? 👏👏 
         No ones questioning the quality of sound and beautiful build quality. 👏👏👏👏 So Carry On Oh Lucky One.

        You are an a**. 

        Alberta Beagle
        Prominent Collaborator I
        August 9, 2020

        @Alberta Beagle  👏👏👏👏 Your not getting any issues ?? 👏👏 
         No ones questioning the quality of sound and beautiful build quality. 👏👏👏👏 So Carry On Oh Lucky One.

        I’m not the only lucky one pal. There are thousands who are enjoying their Arc. A few who have issues and at least one who just can’t seem to figure out how to deal with others intelligently to try to resolve their problem. 
        I hope you get it sorted out one way or another. 
        Good luck. 

        Beagle
          jlhoward
          Lyricist I
          August 10, 2020

          Sonos ARC  and a Samsung TV setup. Setup on Day 2 of deliveries. Been running fine till today. No physical changes to the system since the initial setup. Using HDMI ARC to tv.  Sound now cutting out across all services with tv.  

          Diagnostic submitted 1004133530

            DOM_V_VAuthor
            Contributor I
            August 10, 2020

            Sonos ARC  and a Samsung TV setup. Setup on Day 2 of deliveries. Been running fine till today. No physical changes to the system since the initial setup. Using HDMI ARC to tv.  Sound now cutting out across all services with tv.  

            Diagnostic submitted 1004133530

            KEEP US POSTED …..BUT…...  @Sonos DONT KNOW WHATS GOING ON…..

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