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Arc out of sync with picture

  • June 10, 2021
  • 6 replies
  • 230 views

Hi All,

I just grabbed an Arc, and set it up the other day and the audio was noticeably out of sync while watching Netflix. I tried adjusting the delay setting in the app, but nothing helped. I'm using a Sony Bravia X800H, and I'm connected to the ARC port since there's no eARC. I’ve been trying to figure this out few a few days now. And there’s no AV sync option on my tv. At least I can’t find it. Any advice? I’m thinking of returning it.

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6 replies

  • June 10, 2021

Hi.  There are numerous threads on here about this issue.  When the TV delivers the audio to an external speaker with a lag, there is nothing the external speaker can do about it.  It cannot play the audio before it receives it.  This is not a fault with the Arc, although that does not necessarily help you.  For Netflix, are you using the internal TV app or an external source such as an Amazon Firestick?


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  • Prodigy II
  • June 10, 2021

You could try turning off any sound processing if sound is lagging. Might help.


controlav
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  • Lead Maestro
  • June 10, 2021

https://www.rtings.com/tv/reviews/sony/x800h indicates substantial lag in this TV unless Game Mode is enabled. It also says the latest firmware has a bug where Game Mode is “forgotten” after a power cycle.

if this doesn’t help, switch to the TV’s optical output instead as TVs generally mess that up less often than HDMI audio.


  • Author
  • Contributor I
  • June 10, 2021

I’m using an internal app. Bummer about the input lag. I wish I had known before getting this tv. Are there any 40” TV’s that don’t have much input lag?


controlav
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  • Lead Maestro
  • June 11, 2021

I’m using an internal app. Bummer about the input lag. I wish I had known before getting this tv. Are there any 40” TV’s that don’t have much input lag?


So did you try optical output? A lot simpler than getting a new TV.

The rtings site lists latency for hundreds of TVs.


  • Author
  • Contributor I
  • June 12, 2021

Going optical unfortunately didn’t solve the issue. I returned the Arc and am trying out the Beam. For some reason the audio is now pretty much in sync with the picture using the Beam.