Contributor I

Arc doesn't work with Samsung TV Q95T : If you want Dolby Atmos avoid Samsung Flagship TV's

92 replies
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I bought a New Samsung TV and Sonos ARC Soundbar last week:

Samsung TV Model QE65Q95TATXXU

Software Version : 1115.5

Connected Sonos Arc to the eARC port 3 on the TV and the Arc only delivers any sound when the eARC is switched off (no Sound on Automatic). The Sound output on the TV is only recognising the ARC as connected to HDMI when it should recognise it as connected to the eARC HDMI port. The Dolby ATMOS compatibility button makes no difference when on or off. Pass through setting makes no difference. Dolby Atmos (DD+) is recognised by the SONOS App when playing directly from Netfix App on TV, this means the TV and SONOS ARC are not talking to each other and not recognising the eARC signal (it should say DOLBY Atmos not DOLBY Atmos DD+). Checked all connections and have rebooted both TV and Soundbar with no success

Not ideal when the TV and Sound Bar cost over £3500, I just want it to work and thats what should be delivered by SONOS.

Spoke to SONOS Support (Xander P) and these are the quotes from him:

It does look like there may be some issues arising when the eARC function on the TV is enabled. DD+ is capable of carrying a compressed ATMOS signal, so you should still be able to experience ATMOS from your Arc. In the mean time however there's no fix for this.

I'm not able to give you a solid answer right now unfortunately, however the Arc is known to work with other TVs so my inclination would be that this is a Samsung issue. We are certainly aware of this however and we are reaching out to Samsung in order to get this resolved.

I would expect this to be fixable via a Firmware update, however I can't guarantee this unfortunately.

We are reaching out to Samsung in order to get this issue resolved. Due to the huge number of TV models and manufacturers, issues such as this do sometimes arise - in any case we are looking in to getting it resolved and we are happy to assist any customers which are affected by this issue.

So basically SONOS are blaming Samsung because the ARC works with other TV's. No firm promise of a fix, not very impressed with SONOS at this point as Samsung could be classed as a major supplier of global premium TV's and you would have thought that SONOS would have ensured their premium soundbar would work with the new Samsung Flagship range, but apparently not.

Suggest SONOS and Samsung get their act together and sort out the issue.

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Mr Ben Logan

Lyricist III

It’s amazing that when you spare no costs and buy both brands “flagship”/”top of the line” products because you want the best quality of these two brands, that it does not work together…. hell of a way to spend over 4 grand just to be stuck with customer service teams on both sides.

It would appear the Samsung/ Sonos comparability issues relate to geography. I have a new 2020 Samsung Q80t, ARC, Sub Gen 2 and two One SL’s and am using eArc and receiving Atmos sound. I live in Canada and we do not get the One Connect box here.

That suggests it’s not geography but the presence of the One Connect box, like everyone seems to already suspect. Another very unhappy customer here, unable to get the products working together...

R

Raffles001

Lyricist II

So, its taken over a month to get any formal response to the obvious issue from Sonos. (Samsung still have their heads in the sand). I suppose we should be grateful that its now recognised as a problem but to be honest this should have been sorted out by proper pre launch testing by Sonos especially with major brands such as Samsung.

Just be aware that very recent Samsung TV update (TV is a Q95T 65” on 1304 Firmware) messed up my Sonos settings again and the ARC was being recognised as a NOW TV app rather than the soundbar! I solved this by replacing the Sonos HDMI cable with a full spec 8K cable which immediately recognised the Arc. Unfortunately the eARC on /off problem still remains.

If this wasn’t such a good product (The Arc and the TV) I would have sent them both back however I can remain patient until a solution is found and I also have a Fury Arcana on order (which will solve all the problems without input from Sonos or Samsung).

I have exactly the same setup and even bought a 8k lead (like yourself) to replace the cheap looking lead supplied by Sonos.

im a novice when it comes to the tech etc, can you tell me what a Fury Arcana does to resolve the issue, if so it could be a route for me to follow.

again like yourself I have invested a lot of money to start changing the TV and Sonos Arc as I still think it’s the best, hopefully the bugs will be sorted and I can sit back and enjoy my purchases.

E

ekwok

Prominent Collaborator I

@Raffles001

https://www.hdfury.com/product/4k-arcana-18gbps/

Any questions, just ask. Pre-order finishes soon. Beta testing has been going on a while now and it works well.

R

Raffles001

Lyricist II

Many thanks for the details, I’ll have a look into it, I guess it’s a work around until Sonos sort out the mess..!

T

thettk

Lyricist I

I recently bought a 2020 Samsung Frame and was experiencing the same issues with the Arc (also connected to Apple TV 4K box) but have discovered that powering all devices ON/OFF seems to resolve the issue and I get sound with eARC set to Auto. I have tried to power cycle devices individually but for now can’t find the culprit it only seems to work if I power off everything. If I put the Frame in Art Mode and play music on the Arc and then try to switch back to TV in the Sonos app I lose sound and have to power cycle everything again. Annoying but at least I can use this little workaround(??) when I want to watch Atmos movies and for regular TV viewing I disable eARC on the TV. Wondering if others can try to see if this works the same for them?

H

Hernan4Gov

Lyricist III

@Raffles001

https://www.hdfury.com/product/4k-arcana-18gbps/

Any questions, just ask. Pre-order finishes soon. Beta testing has been going on a while now and it works well.

While I appreciate the product you are sharing, it should not be needed for this use case. Samsung created and marketed these sets with eARC capabilities - it just isn’t working. The product you share is intended for setups where eARC does not exist.

Samsung should fix this, not the consumer spending more $ on gear they shouldn’t need.

H

Hernan4Gov

Lyricist III

According to this thread on Samsung’s support site, they are working on a fix. Recommend people chime-in there as well: https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

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btollenaar

Lyricist III

According to this thread on Samsung’s support site, they are working on a fix. Recommend people chime-in there as well: https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

Samsung has an updated posted as of today! My TV (Frame 75”) wouldn’t auto download so I manually downloaded and installed on a flash drive. Everything appears to be working as expected eARC auto is turned on and working!!

S

Shmoov

Lyricist I

According to this thread on Samsung’s support site, they are working on a fix. Recommend people chime-in there as well: https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

Samsung has an updated posted as of today! My TV (Frame 75”) wouldn’t auto download so I manually downloaded and installed on a flash drive. Everything appears to be working as expected eARC auto is turned on and working!!

btollenaar, could you please check what is the firmware version you have now on your TV?
My Frame 55” does not have an update on Samsung’s site, just the same v1304 from August.

B

btollenaar

Lyricist III

According to this thread on Samsung’s support site, they are working on a fix. Recommend people chime-in there as well: https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

Samsung has an updated posted as of today! My TV (Frame 75”) wouldn’t auto download so I manually downloaded and installed on a flash drive. Everything appears to be working as expected eARC auto is turned on and working!!

btollenaar, could you please check what is the firmware version you have now on your TV?
My Frame 55” does not have an update on Samsung’s site, just the same v1304 from August.

It’s listed as 1402 - released on 9/29.

I had to manually download it on to a flash drive and update it from that.

https://www.samsung.com/us/support/downloads/

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