Any fix yet for Dolby ATMOS Popping when using Xbox Series X?

Curious what your tv is?  Also, are you only using Era 300’s or are you using a full surround set up such as an arc, sub, and 2 Era 300’s?  Just trying to get a better idea as to your set up.  Reason I ask is that I have an arc and sub along with a Samsung frame tv and all works great.  Wonder if it’s an issue with the eras specifically, the tv, or something else?

Lg c2 with Arc, sub, and two Era 300 for surround. It works fine except on my Xbox Series X. When I put the settings of Xbox audio to Dolby Atmos the sound will cut out and sometimes a loud pop will occur. 

They haven’t fixed this yet, switched out hdmi cables to audio quest cinnamon and in loud scenes with high bit rate the audio keeps popping/cracking. Movie Top Gun Maverick, all other functions within TV app to sonos arc bar in atmos etc work fine. It’s just my Xbox with atmos content only. The DTS not passing through is an LG issues. 

I just recently added 2 era 300’s as surrounds and have not experienced this specific issue with my Xbox.  I wonder if it’s the Lg’s as I am using a Samsung frame.  That being said the one issue I have been having is that audio drops out for about 1 second or less sometimes every 15 - 45 minutes or so when playing from Apple TV.  Xbox seems to be doing just fine.

Who knows… I believe part of the issue is that multiple codecs are being pushed through and the TV my 77CX LG just gets confused on what is what. I believe finally the 23-24 TV models years are getting DTS pass through. Annoying if I am watching an older BluRay title that uses DTS master audio and even that doesn’t get pushed through. 

Hi @Technical Recruiter 

Good news! We are pleased to share that our team has identified a fix for the popping sound on Arc and it will be shipped to all customers as part of a software release today, Thursday Nov 16 at 09:30 ET, 14:30 GMT, 15:30 CET. Please note that some app stores may take an extra hour or two for it to become available.

During our investigation we uncovered a rare bug that impacts how Sonos Arc and Beam (Gen 2) in certain home theater configurations process Dolby MAT, a streaming technology which is used to deliver Dolby Atmos audio over HDMI. Occasionally a Sonos product will receive a corrupted audio segment from an external source and needs to filter out unwanted audio data. The bug we identified was allowing our Dolby decoder to play audible errors on certain home theater setups rather than concealing them. The solution we’ve built and tested improves our Dolby decoder so it better filters out corrupt audio data that can manifest as a popping sound. We’ll continue to monitor customer feedback closely after the fix has been released and ship additional updates if necessary.

We strive to deliver the best listening experience possible and work to address major issues that impact our customers. We apologize for the disruption this bug has caused and want to thank you for your patience while our team developed a fix.

We would also like to thank our community users for their detailed setup information and steps to reproduce the issue, which were helpful to us in uncovering the cause of the bug.

If you have any questions, please post them on the main related thread and I’ll do my best to answer them.

This thread will be closed to keep all queries in that one place.