Another Playbase user with WiFi problems

Not sure - probably none, I’d imagine as I’ve factory reset it a few times after it started failing to connect. How would I find out?

Given that Sonos cannot connect to WiFi without these details there must be something in there. (Although Sonos devices may connect via SonosNet when one device is wired).

In Settings, go to System, Network ,Manage Networks. 

Please don't factory reset. It hardly ever helps and usually makes things worse.

I have a similar setup with a WiFi mesh system and it’s configured just like @John B mentions.. my ISP provided router has been placed in modem-mode (but ‘bridge’ mode is fine too) and the primary mesh WiFi hub is connected to a port on that router/modem.

From the other Ethernet port of the primary mesh WiFi hub, I have connected a 16 port switch and everything then runs off that switch, or the mesh WiFi hubs placed around the Home. (I don’t wire anything to those satellite hubs).

The ISP router WiFi is disabled in my case and of course I don’t use its DHCP server, all the network addressing and NAT is done by the primary mesh hub. That all works perfectly for me and of course the Sonos product(s) can be wired back to the switch mentioned. That’s definitely an ideal setup for Sonos, it works really well here in our Home.👍

Just followed the procedures recommended by Sonos. It didn't make anything worse - the playbase had gone offline and could not reconnect. The problem predates the mesh network btw.

This seems to be a known issue with Playbase - there are several threads about it already.

PS I inadvertently marked this thread as answered but that was an error - hopefully I can find a way to revert that!

 That all sounds great - not that different to my own setup, except I have no need for the switch. I am aware that I COULD add a switch to connect the playbase, but I’d prefer to exhaust the possibilities first around the Playbase’s wifi. For instance, can Playbase wifi card be replaced? There must be an official procedure as this has been reported before.

I’m definitely leaning toward the faulty WIFI card part of this answer - I didn’t notice that part of your response originally. That has always been my assumption that the card is fried.

Thanks John - how does a factory reset as a last resort make things worse, especially after many attempts to reconnect via the normal procedures have failed?

Factory resetting destroys diagnostic info, for a start.

It is indeed a known issue that WiFi cards can fail. However, it is unlikely that a user would come on here to announce that their wifi card hasn't failed.

It is quite likely that your WiFi card has failed. There is no replacement if so. 

It is also quite likely that your network is not set up well

I think I have helped as much as I can here - which is probably very little.  Good luck.