Anomalous sound on Beam especially with video streams

Hi there, castalla. Thanks for the post and for sharing your diagnostic report. Does this happen when playing music or only when watching content on Amazon Fire TV? I'm unable to see any errors in your diagnostic report that would create sound drops. I did, however, notice that your Beam is losing connectivity to the network from time to time.

If this happens only with Amazon FireTV, we may want to take a closer look at the audio settings.

Thanks!

I've only noticed it with the Fire TV. For example, playing a live TV stream with dialogue is stable, however with some catch-up programmes the problem can appear (and then disappear!). It seems like a random problem ....

Any chance of some follow-up on this?

I'm posting this reply here too aswell as in the other thread where you are discussing this issue ...

It will likely be intermittent wireless interference on your Beam from your other entirely separate router network as Keith from Sonos has inferred in the thread reply above.

You will still be better off putting your devices on SonosNet linked off one router and operating them with one controller as mentioned previously in this much thread ...

https://en.community.sonos.com/what-to-get-228989/shambolic-frustrating-experience-attempting-to-purchase-from-sonos-shop-in-europe-6811600

If you don't follow the earlier advice then you are likely to continue to get these type of network issues

Castalla,

I would also turn off HDMI-CEC too on your fire stick, as mentioned elsewhere on the forum.

Thanks. I've switched off the CEC on the FireTV. Will report back on any outcome.

Thanks. I've switched off the CEC on the FireTV. Will report back on any outcome.
Your welcome, but I still think the root cause of your issues might be connected with WiFi interference from your two separate networks... consider perhaps using a single SonosNet network for all your devices, that way no other device in your home can interrupt the sonos network traffic on your LAN ... This Sonos Support article explains reasons why that can often work best for most people.

Choosing between a Standard and BOOST Setup

This next link explains how to switch from a 'standard setup' to Boost Mode. It will however mean resetting one of your devices, either Reg Sonos One or The Beam in your case.

Switching a Sonos Household between Standard & BOOST mode & vice versa

Hope those help and if necessary call Sonos Support to seek their professional advice. They can even remote onto your two home networks to help you do these things, whilst talking you through it all.

Thanks - but surely the boost mode will isolate the players from the existing networks? That would mean that I'd lose access to the Play 1 as a player in LMS?

Thanks - but surely the boost mode will isolate the players from the existing networks? That would mean that I'd lose access to the Play 1 as a player in LMS? Nope not at all, not if you setup your Sonos devices and your raspberry-pi/media server on the same router subnet... you can even use a Sonos library or UPNP Server on your laptop too, if you want to. It’s just a few simple things that you really need to do to have all these things working together.

Like I mentioned earlier, Sonos Support would be the best folk to assist you here, so it’s worth calling and chatting to them over the phone.

okay - will investigate!

But, that means the Play 1 will have to be permanently connected by wire to router ... hmmm, have to think about that!