Amazon audio playback from amazon prime video is absolutely terrible. Loud background noise and you can not hear what the actors are saying.

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I have a playbar, sub and x2 play ones. I stream as well as have directv. I wish i would have done more research before biting off the expense of sonos. I could have bought a system designed specifically for surround sound. Sonos is designed for music but just happens to function, terribly, as a surround sound system. That being said Im looking for some help with settings or something. Audio play back is fine for everything but Amazon video. The background noise is far too lpud and you cant hear what any of the actors are saying..... any advice other than sell my complete sonos system for pennies on the dollar and invest in an actual surrpund spund system?

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iwb100Answer

Collaborator II

I've had similar issues with TV apps on my LG OLED - they pass Dolby Digital but the sound stage is clearly wrong with background explosions hurting my ears yet voices or centre sounds being so quiet I literally cannot hear them.

The TV is the issue (or the apps/software) as the exact same content when played through the app on my Xbox or Chromecast sounds absolutely fine.

What TV do you have?

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Airgetlam

Not an expert on LG, but your issue continues to be the fact that the TV is sending stereo to your soundbar. You should be getting Dolby Digital sent. That's why I suggested you check your audio settings.

You might be able to resolve this more quickly if you were to contact Sonos to discuss it. They're much more likely to be familiar with different types of TVs.

Bruce

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