Airplay "Unable to connect"

Hi @Elwin.

Welcome, thank you for reaching out to Sonos Community.

• For starters have you already check this link Stream AirPlay audio to Sonos?
• Are you able to use the airplay feature before for the two speakers?
• Were there any pending updates with the speakers?

• Lastly, submit a diagnostic report for us to see whats going on with your Sonos product.

   

Let us know if it works. If you need help with any other information, please be sure to let us know.

Hello Mark, thanks for responding.

• Yes, I have checked the link to stream airplay audio to Sonos and this is exactly what I did. I can see the speakers but can’t airplay to them.
• I am able to airplay audio to both of these speakers in the past.
• There is no pending updates for the Sonos app as well as the speakers, there are the latest.
• The diagnostic report for this issue is 1113488172.

Cheers and hope to hear from you again.

Hi @Elwin.

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic report.
Few things I noticed is the router configuration.

Here are router settings that need to be verified. You can contact your ISP or the manufacturer of the router for assistance.

a. Auto channel must be set to Off

b. Choose best non-overlapping channel (1,6,11)

c. Set channel bandwidth to 20MHz

d. Both 2.4GHz and 5GHz should be enabled

e. 802.11 band should be set to b/g/n

f. Airtime Fairness should be disabled

Try does and let us know if it works. If you need help with any other information, please be sure to let us know.

Thanks Mark. I am using TP-Link Deco M5 router.

Following are my response.

1. No option for Auto Channel
2. No option for non-overlapping channel
3. No option to set the bandwidth to 20MHz
4. Both 2.4GHz and 5GHz has been enabled
5. No option to select 802.11 band but since 2.4GHz has been enabled, 802.11 b/g/n is enabled.
6. No option to select Airtime fairness.

I hope you see other things that I can try?

Thanks.

Mark, any other things I can try?

Thanks in advance.

Hi @Elwin.

Welcome, thank you for reaching back to Sonos Community.

If you cannot see those options you can try to contact the customer care hotline of TP‑Link or your cable provider to find the options that we need to setup.

If you need help with any other information, please be sure to let us know.

I have a Home Pod that I airplay from to a few different Sonos speakers, but since the last update I have not been able to access any of the speakers using Air Play.  I am able to listen to music from the Sonos app directly to the speakers (Move, Beam or One SL’s), but this is not how things were able to work just days ago. 

I am hoping this is not needing a factory reset for all speakers in order to fix this issue.  I am using an Orbi mesh system, so I am not able to complete the list above, just as Elwin was not able to with his.

I’m having  similar problems. 

I’m running a Macbook with the latest update, Deco M9 Plus (latest Firmware) and Sonos One (latest update). 

I was able to connect Airplay a few days ago after a few tries- but now getting a spinning wheel. 

No problem to connect Sonos Mac app, Sonos IOS app or Spotify to Sonos speaker. However when I play sound from a browser I get the following. 

Hi @khaz22 and @Yohome .

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Can you both submit a diagnostic report from your Sonos system and reply back with your confirmation number?

Let us know if it works. If you need help with any other information, please be sure to let us know.