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orenhazan
Enthusiast I
September 21, 2023

15.8 update is a nightmare

  • September 21, 2023
  • 147 replies
  • 8179 views

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    147 replies

    Show previous replies
    slompochomp2022
    slompochomp2022
    Lyricist I
    October 26, 2023

    Same issue here, hope it gets fixed soon. Annoying bug just when I was looking to expand my home theater with more Sonos products. Reliability is important.

    JamesBuk
    Contributor I
    October 26, 2023

    I’m hearing reports of this actually being an AppleTv iOs17 issue that is breaking e-arc. Anyone else having these issues also using an Apple TV?

     

     

    DizzyBoyUK
    Lyricist III
    October 29, 2023

    Got a Samsung QN90B and a Beam Gen 2 also on 15.9 (was 15.8) and been having this exact same issue for a month, driving me nuts, only temporary feasible solution is using optical adaptor.....do they not test these things!!!

    Matoc
    Lyricist III
    October 30, 2023

    Bonjour

    j’ai le même probléme et étant donné que c’est lié à la mise à jour en 15.9, savez vous si il est possible de redescendre en 15.7 ?

    Merci

    Airgetlam
    Airgetlam
    October 30, 2023

    No. It is not possible to go back to an older version of the software, currently. This type of thing has been requested for years, and has never been implemented, I’d think Sonos will never do so. 

    Bruce
      Corry P
      Corry P
      Sonos Staff
      October 31, 2023

      Hi @orenhazan et al

      My information is that this issue (or one very like it) was resolved on the 24th of October - as most of you have posted after this date, I recommend that you all check for updates on your TVs and Sonos app. If everything is up to date and you still have this issue, I’d encourage you to get in touch with our technical support team to report as much.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        bstoop
        Lyricist I
        October 31, 2023

        Hi @orenhazan et al

        My information is that this issue (or one very like it) was resolved on the 24th of October - as most of you have posted after this date, I recommend that you all check for updates on your TVs and Sonos app. If everything is up to date and you still have this issue, I’d encourage you to get in touch with our technical support team to report as much.

        I hope this helps.

        Thanks Corry P, but this has definitely not fixed my issues. All software versions ( tv + sonos ) are up-to-date..

        Airgetlam
        Airgetlam
        October 31, 2023

        So, what did the technical support team say, when you called in?

        Bruce
        orenhazanAuthor
        Enthusiast I
        October 31, 2023

        Hi @orenhazan et al

        My information is that this issue (or one very like it) was resolved on the 24th of October - as most of you have posted after this date, I recommend that you all check for updates on your TVs and Sonos app. If everything is up to date and you still have this issue, I’d encourage you to get in touch with our technical support team to report as much.

        I hope this helps.

        i don’t know what you talking about the issue is not solved in 15.9 frimware is the same like before.

        sonos didn’t fix the issue until now.

        DizzyBoyUK
        Lyricist III
        October 31, 2023

        Nope, definitely not fixed. Problem still persists......

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