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orenhazan
Enthusiast I
September 21, 2023

15.8 update is a nightmare

  • September 21, 2023
  • 147 replies
  • 8179 views

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    147 replies

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    106rallye
    106rallye
    October 13, 2023

    What TV? Which settings?

    Mr.T.
    Lyricist II
    October 13, 2023

    What TV? Which settings?

    Same issue here, Samsung S95B, Beam is not detected by TV, even though it outputs sound together with TV at that time. Volume can be change using app only when that happens.

    There is extra device connected to TV by CEC-less adapter, bought because of this issue, but it didn't help.

    Also issue happens even when only Beam was connected. The only way to recover is to power-cycle Beam and If you have to do it multiple times per day its annoying and it's only temporary work around.

    It has been working rather fine for past few months, after last update it broke. Sonos please fix this.

    Tried any possible settings, e-Arc, Arc, cec, cec+, Auto, non-auto (PCM), passthrough.

    Both App and HDMI source affected. If it's not connected, then its not connected, only power cycle of Beam helps. TV power-cycle don't resolve issue, so has to be Beam firmware related. Can provide diagnostic code.

    orenhazanAuthor
    Enthusiast I
    October 13, 2023

    Same issue here, Samsung S95B, Beam is not detected by TV, even though it outputs sound together with TV at that time. Volume can be change using app only when that happens.

    There is extra device connected to TV by CEC-less adapter, bought because of this issue, but it didn't help.

    Also issue happens even when only Beam was connected. The only way to recover is to power-cycle Beam and If you have to do it multiple times per day its annoying and it's only temporary work around.

    It has been working rather fine for past few months, after last update it broke. Sonos please fix this.

    today i talked with sonos support and they told me they were delaying the 15.9 update until they finish to work on solving the issue.

    i hope that 15.9 solved this issue and we won’t have to wait to the next update from sonos.

      Majo Bordáč
      Lyricist III
      October 15, 2023

      Same problem, sonos beam gen 2 (sw15. 8) +Samsung TV QN85BA

        orenhazanAuthor
        Enthusiast I
        October 17, 2023

        15.9 is here i update my system i hope this update solved the problem.

        orenhazanAuthor
        Enthusiast I
        October 19, 2023

        15.9 frimware didn’t fix the 15.8 beam 2 connect issue. let’s hope that in the next update version it will happen.

        Ken_Griffiths
        Ken_Griffiths
        October 19, 2023

        15.9 frimware didn’t fix the 15.8 beam 2 connect issue. let’s hope that in the next update version it will happen.

        Perhaps also keep an eye out for Samsung firmware updates too, just in case the fix is perhaps due to come from their side of things here.

          Majo Bordáč
          Lyricist III
          October 19, 2023

          Update to version 15.9 did not help. 

          orenhazanAuthor
          Enthusiast I
          October 20, 2023

          15.9 frimware didn’t fix the 15.8 beam 2 connect issue. let’s hope that in the next update version it will happen.

          Perhaps also keep an eye out for Samsung firmware updates too, just in case the fix is perhaps due to come from their side of things here.

          i talk also with samsung and they investigate this issue and tell me that sonos make a change to the HDMI behavior from 15.8 frimware that effect samsung tv and the fix for that have to come from sonos.

          and to strengthen this issue i take today from my friend a beam 2 with 15.7 frimware and connect it to my samsung tv. everything work fine and the beam 2 connect to the tv every time i turn on the tv without any problem.

          orenhazanAuthor
          Enthusiast I
          October 21, 2023

          i talk also today again with the technical department of samsung i sent them an email and they got back to me.

           they told me that the problem is with Knox security protcol that all the samsung tv from 2018 have. and the change that sonos made from 15.8 in some of their speakers affect the connection when turning on the tv.

          sonos have to fix that issue.

          i working on a temporary solution with a friend to disable the Knox security in the service menu of the tv. i hope that we will succeed to do that.

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