Skip to main content
orenhazan
Enthusiast I
Sep 21, 2023 8:13 AM UTC

15.8 update is a nightmare

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    View in thread

    147 replies

    Show previous replies
    106rallye
    106rallye
    Oct 13, 2023 11:44 AM UTC

    What TV? Which settings?

    Translate
    Mr.T.
    Lyricist II
    Oct 13, 2023 12:08 PM UTC

    What TV? Which settings?

    Same issue here, Samsung S95B, Beam is not detected by TV, even though it outputs sound together with TV at that time. Volume can be change using app only when that happens.

    There is extra device connected to TV by CEC-less adapter, bought because of this issue, but it didn't help.

    Also issue happens even when only Beam was connected. The only way to recover is to power-cycle Beam and If you have to do it multiple times per day its annoying and it's only temporary work around.

    It has been working rather fine for past few months, after last update it broke. Sonos please fix this.

    Tried any possible settings, e-Arc, Arc, cec, cec+, Auto, non-auto (PCM), passthrough.

    Both App and HDMI source affected. If it's not connected, then its not connected, only power cycle of Beam helps. TV power-cycle don't resolve issue, so has to be Beam firmware related. Can provide diagnostic code.

    Translate
    orenhazanAuthor
    Enthusiast I
    Oct 13, 2023 2:33 PM UTC

    Same issue here, Samsung S95B, Beam is not detected by TV, even though it outputs sound together with TV at that time. Volume can be change using app only when that happens.

    There is extra device connected to TV by CEC-less adapter, bought because of this issue, but it didn't help.

    Also issue happens even when only Beam was connected. The only way to recover is to power-cycle Beam and If you have to do it multiple times per day its annoying and it's only temporary work around.

    It has been working rather fine for past few months, after last update it broke. Sonos please fix this.

    today i talked with sonos support and they told me they were delaying the 15.9 update until they finish to work on solving the issue.

    i hope that 15.9 solved this issue and we won’t have to wait to the next update from sonos.

    Translate
      Majo Bordáč
      Lyricist III
      Oct 15, 2023 6:15 PM UTC

      Same problem, sonos beam gen 2 (sw15. 8) +Samsung TV QN85BA

      Translate
        orenhazanAuthor
        Enthusiast I
        Oct 17, 2023 2:28 PM UTC

        15.9 is here i update my system i hope this update solved the problem.

        Translate
        orenhazanAuthor
        Enthusiast I
        Oct 19, 2023 11:10 AM UTC

        15.9 frimware didn’t fix the 15.8 beam 2 connect issue. let’s hope that in the next update version it will happen.

        Translate
        Ken_Griffiths
        Ken_Griffiths
        Oct 19, 2023 11:15 AM UTC

        15.9 frimware didn’t fix the 15.8 beam 2 connect issue. let’s hope that in the next update version it will happen.

        Perhaps also keep an eye out for Samsung firmware updates too, just in case the fix is perhaps due to come from their side of things here.

        Translate
          Majo Bordáč
          Lyricist III
          Oct 19, 2023 5:30 PM UTC

          Update to version 15.9 did not help. 

          Translate
          orenhazanAuthor
          Enthusiast I
          Oct 20, 2023 10:05 AM UTC

          15.9 frimware didn’t fix the 15.8 beam 2 connect issue. let’s hope that in the next update version it will happen.

          Perhaps also keep an eye out for Samsung firmware updates too, just in case the fix is perhaps due to come from their side of things here.

          i talk also with samsung and they investigate this issue and tell me that sonos make a change to the HDMI behavior from 15.8 frimware that effect samsung tv and the fix for that have to come from sonos.

          and to strengthen this issue i take today from my friend a beam 2 with 15.7 frimware and connect it to my samsung tv. everything work fine and the beam 2 connect to the tv every time i turn on the tv without any problem.

          Translate
          orenhazanAuthor
          Enthusiast I
          Oct 21, 2023 8:42 AM UTC

          i talk also today again with the technical department of samsung i sent them an email and they got back to me.

           they told me that the problem is with Knox security protcol that all the samsung tv from 2018 have. and the change that sonos made from 15.8 in some of their speakers affect the connection when turning on the tv.

          sonos have to fix that issue.

          i working on a temporary solution with a friend to disable the Knox security in the service menu of the tv. i hope that we will succeed to do that.

          Translate
          Show more replies
          Terms & ConditionsAccessibility statement