Contributor I

Answered

14.18 Update Causes Surround to be Too Loud on Arc

18 replies
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Hi, the most recent 14.18 update fixed the subwoofer issue with TruePlay tuning on my setup (Arc+Subx2+Fivex2), but made the rear surround speakers significantly louder than before.

Any surround sound dialog sounds like it’s at least double the volume when projected from the rear when compared to the front. Is anyone else running into this problem?

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Ken_GriffithsAnswer

I’m not seeing the issue, but have you tried rebooting the speakers post update and retuning the room? If so, and the problem persists with either Trueplay on/off, then maybe try unbonding/rebonding the surrounds and Trueplay tuning again.

As a final suggestion, adjust the ‘TV Level’ slider control over to the left in the Arc ‘room’ surround audio settings.

Still no joy, then after playing audio where you notice the issue, within 20 minutes of the issue occurring, submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

Ken_GriffithsAnswer

I’m not seeing the issue, but have you tried rebooting the speakers post update and retuning the room? If so, and the problem persists with either Trueplay on/off, then maybe try unbonding/rebonding the surrounds and Trueplay tuning again.

As a final suggestion, adjust the ‘TV Level’ slider control over to the left in the Arc ‘room’ surround audio settings.

Still no joy, then after playing audio where you notice the issue, within 20 minutes of the issue occurring, submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

E

emeraldcardinalAuthor

Contributor I

I’m not the only person with this issue after 14.18:

https://www.reddit.com/r/sonos/comments/y9qtav/surround_too_overpowering/

https://www.reddit.com/r/sonos/comments/y7qp01/1418_surrounds_are_noticeably_louder_for_nondolby/

The rear speakers are so loud that, when playing a game, the same dialog coming from the rear sounds twice as loud as the front speakers.

Ken_Griffiths

I’m not the only person with this issue after 14.18:

https://www.reddit.com/r/sonos/comments/y9qtav/surround_too_overpowering/

https://www.reddit.com/r/sonos/comments/y7qp01/1418_surrounds_are_noticeably_louder_for_nondolby/

The rear speakers are so loud that, when playing a game, the same dialog coming from the rear sounds twice as loud as the front speakers.

Did you try the suggestions (power-cycle & retune the room)? Also, does the ‘TV Level’ slider-control in the App not resolve the issue for you?

Dogdad

Headliner III

What Ken is saying is..go to system, then tv room, then “surround audio” under Sound listing, then tv level and adjust it.

S

skoca

Lyricist I

I think you are joking with that to adjust rears? :-) That is not the fix .. i have experienced the similar btw, like many out there (reddit example)

Ken_Griffiths

I think you are joking with that to adjust rears? :-) That is not the fix .. i have experienced the similar btw, like many out there (reddit example)

Why a joke? This depends on a number of factors, like whether or not, the room was rebooted and Trueplay tuned (post 14.18 update) as some users felt that helped. Also there are ‘surround’ distance settings in the App that can be adjusted when Trueplay isn’t enabled.

The surround speakers should, when they are ideally placed, be behind and to the side of the listening position, but sometimes people place them elsewhere, close-by and to the side …and with/or without the balancing aspect of Trueplay, the TV Level slider control is one of many tools available in the Sonos App to assist with manual customisation. Why have such a tool to adjust the TV/surround level if it’s not used when needed? …and by some accounts of the few here, they say they need such an adjustment - so it is legitimate to try it and see if the manual customisation may work for them. Not every Sonos default setting suits every environment and we all hear things differently too.

Its a valid option to try in the App, at the very least.

Airgetlam

It might also be helpful to know exactly what “type” of signal the game is sending to the Sonos system. Is it in fact Dolby Digital, or something else? You can open up the controller, go to Settings > System > About My System and look at the Audio In line for your Arc, to see what is being passed to it.

And frankly, not all sources “balance” their output similarly. Some movies require me to adjust the surround levels in order to achieve the same “balance” as other movies. It boils down to the mix provided to the Sonos.

Bruce

Ken_Griffiths

Years ago it was folk complaining that their surrounds were too quiet and the same suggestion was mentioned back then, to "fiddle with the surround settings":

There is likely no way to please everyone with their various HT setups and different audio sources - However a ‘balance’ has likely been drawn to suit the majority …and for everyone else there are the customisation tools in the App.

However if there is a software ‘bug’ here with some types of audio codec, then the next best step is certainly to submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

The more data that Sonos can gather the more likely it informs them to resolve the issue and find the best output level for the HT setup, but I suspect with all the factors at play, there will still always be the need for the manual customisation tools in the Sonos App.

T

txbdan

Contributor I

Same here. I have an Arc and two Ones as surrounds. I don’t have a sub but for kicks i redid teueplay after 4.18. Now my surrounds are way too loud. DD and Atmos the same. I need to run them at -5 to sound right. Eddie they were good with default setting of 0. Something definitely changed.

S

slongChez

Trending Lyricist I

I’ve noticed this as well. I’ve completely powered off all speakers for a few minutes, powered back on and retuned with Trueplay. The surround speakers are louder than the other speakers. I’m noticing what others have mentioned as well in regards to Trueplay resetting the Surround speaker distance to More than 10ft and my speakers are not that far. They should be the Under 2 ft option. What I want to know is if turning off Trueplay and changing the surround speaker distance, and turning Trueplay back on, will this affect the audio in any way besides noticing it being less overpowering, or would it be better to manually turn down the Surround volumes via TV and Music options?

I’ve also submitted Diagnostic: 677708686 after completing the complete reboot and retune.

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