14.14 is out, did it fix Arc+Sub for you?

No one said it was only effecting Gen1.

I have Gen3 and am impacted by this.

Even their public post doesn’t specifically say Gen1..

I haven't noticed any issues, not sure what software version I'm on but typically this sort of thing is why I don't let my Sonos products update - this isn't the first nor will it be the last of a n update that breaks stuff 

I have Arc + Sub Gen2 and don’t seem to have the issue either.  My sub sounds punchy and loud.  Does anyone with Arc and Sub Gen2 have the issue?

I was reading this thread the other day and thought, maybe, yea maybe I'm hearing that, but tbh if no one told me I probably wouldn't have noticed.

My little fella is playing Fortnite right now and it sounds punchy and exciting.

There's a degree of placebo in all this. In any case I don't mind if Sonos tweak the sound signature as long as they get it refined as soon as they can. The cynic in me says the new sub product has something to do with all this - they're doing stuff.

Arc +gen2sub+ 2xPlay1s

Thank you for your honesty, besides an actual fix it goes such a long way to build confidence back. 

I was a big fan of sonos but since the last update, my home theater is a garbage. No more punchs bass as before. Even when I do disable trueplay nothing change for me. For a billion dollar company, taking more than 2 weeks to fix a problem like this is inacceptable. When sonos was at their beginning I convinced many of my friends to buy sonos products. The price was premium but in my eyes and many others it was de rolls royce of connected sound.

I wait for the update to fix my problem since 2 months I think. When the update will be available I will turn autoupdate off and for now I will avoid any other sonos products.

When you take the time to lunch a new product (the sub mini) knowing that your main product (the normal sub) is still broken you clearly give the middle finger for your previous and actual consummers and you just try to sell new products.

good luck with this marketing strategy,I will be curious to see your results next year.

I own the sonos arc, 2x one Sl, 2 sonos five, 2 sonos sub, 2 sonos play 5.

For me until this company changes and become what it was previously I will avoid any sonos products.

good luck

Definitely appreciate the update Corry.  I am very disappointed that Sonos couldn’t at least roll things back to the way everything worked/sounded prior to 14.12 however.  It’s been ~2 months since the update “broke” the sub for thousands of users and that is simply unacceptable.  A quick rollback would have been the correct move on Sonos’ part and this is what should have happened.  Virtually every major software company (I work for one) has a way to cease rolling out a software update and revert to the previous build if something substantial is found to be broken.

Not trying to shoot the messenger and I do truly appreciate you providing us with an update, but I do not understand this decision (or lack thereof) by Sonos.

After update my system did require reconfiguration of Arc+sub +surrounds to include initial setup of Trueplay.