Original Ace owners and the Ace Ultra launch: asking Sonos for some goodwill
With Ace Ultra around the corner, the early feature list and reviews look genuinely strong. It seems like Sonos listened to feedback, and that deserves credit.
But for those of us who bought the original Ace at or near full price, the launch leaves a sour taste. Ace Ultra is a clearly better product at the same price point, and resale value for the original Ace is already dropping fast. That's the nature of tech, and most of us accept it.
Even harder to accept since it seems the original Ace isn't eligible for the Sonos trade-in program. Many of us bought in early, stuck with the product through its rough patches, and sent feedback that likely helped shape Ace Ultra. Being left out of the upgrade path makes it hard not to feel like we paid a premium to beta test.
Just asking Sonos to recognize its early Ace customers, whether that's adding the original Ace to the trade-in program, offering a loyalty discount, or something else. It would go a long way toward keeping longtime fans like me invested in the ecosystem.
Has anyone heard anything official on this? Would be great to hear from Sonos staff.