Sonos ace wear detection

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I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.

What should I do?. Settings seems ok allowing werar detection and play/pause is activated.

Really frustrating first day and already with issues.

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Ken_GriffithsAnswer

@Cesar SancheZ,

I would suggest trying what @Stanley_4 mentions… remove the magnetically connected ear-pads and re-seat them. I would also toggle the wear detection off/on again in the Sonos App and ensure the Ace is running on the latest firmware update.

To get the wear detection feature working for answering incoming phone calls, you need to enable that feature in the App too (if not done already), as that option is set to disabled by default.

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Ken_Griffiths

Same problem with mine too, it worked for a while and after that it just stopped working , after the newest firmware update (3.1.4 or something) it started working again for a couple of uses after that it just stopped working 😞

If available to you, maybe try a different mobile device - one that is using a different Bluetooth chipset and see if that resolves your issue.

Ken_Griffiths

In my own use-case I’m using an Apple iPad Pro (3rd Gen) and the wear detection works well with the Ace to stop/start the audio (usually Amazon Music or Apple Music Apps). It works at least 99% of the time as a bit of an estimate. My hair is short too and so never likely to interfere with the feature.

Some users have reported removing/reseating the ear-cushions can sometimes help - I’d also carefully check the infrared sensors for any condensation/sweat etc. and perhaps carefully wipe those with a soft clean dry cloth.

Andor

Contributor II

I don’t have other Bluetooth devices 😔 I have an iPhone 16 Pro Max, I cleaned the IR sensors, cut my hair 😊 still not working, after hard resetting the Ace it works for a couple of uses after that it stops working

Ken_Griffiths

I don’t have other Bluetooth devices 😔 I have an iPhone 16 Pro Max, I cleaned the IR sensors, cut my hair 😊 still not working, after hard resetting the Ace it works for a couple of uses after that it stops working

Strange it’s all working fine here, the wear-detection works well in fact, but maybe you have a fault, so I suggest it might be best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.