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Pharao
Contributor I
June 15, 2024
Question

Sonos Ace - TV Swap mini dropouts/distortions

Aloha to everyone, 

Short version: I'm still very happy with the Sonos Ace. Sound is good to very good, very comfortable, finally physical buttons again, for me as a “children in the house” person with a small apartment, the TV Swap feature is a revelation (for movies/series and - in reviews never mentioned - gaming). Killer feature!

 

BUT: in TV Swap I keep experiencing slight mini dropouts in the sound or distortions (it feels like every 30-60 seconds). Can anyone confirm this? Could these be hardware problems, or will they be eliminated via updates? 

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    17 replies

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    S0nosPlz
    Lyricist I
    June 26, 2024

    Having the same issue. Returning my original set as I had other issues that customer support wasn’t helpful in resolving, but picked up another set of Aces and unfortunately still experiencing this problem. 

    Cherone21
    Lyricist II
    August 8, 2024

    The sound is tinny. Anyone know why?

    Rhonny
    Prodigy III
    August 8, 2024

    The sound is tinny. Anyone know why?

    I’d suggest it’s your unit as this isn’t a commonly reported issue. Presumably you’ve adjusted the EQ?

    lorissimo
    Lyricist I
    August 20, 2024

    I've been having the same issue with the ”TV Swap" feature. No pattern. Very hit-and-miss at the moment.

    Snorf
    Snorf
    Trending Lyricist I
    August 22, 2024

    Same thing happening to me.  Lots of cutouts/distortions. Usually lasts for 5-15 seconds, can't discern a pattern as to when. Besides that everything else is fine. 

    MauricioARG
    Contributor I
    September 14, 2024

    Same problem here, when using audio swap from Sonos Arc to Sonos Ace every 60 seconds (aprox) I hear a small audio gap. Is like missing data from arc to ace over wifi. It is very annoying cause you are allways waiting to hear that noise again.

    Stanley_4
    Stanley_4
    Grand Maestro
    September 14, 2024

    Send Sonos diagnostic reports, send one after every drop until you have a half-dozen queued up and then call this in to Sonos Support.

    They get sent information on posts here but a Diagnostic and call are the best way to get a fix onto the priority repair-this list.

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