What should the behavior of the status light be on the Sonos Ace headphones? My understanding is that when you aren’t wearing them you should see the status light illuminated. If so, that is not what I am currently observing. The only time I see the status light is when I turn on or off the headphones. It will turn blue for a second. Or when I have it plugged in to charge it shows a solid orange light (only when device is turned off). I have tried leaving the headphones on and forgetting the bluetooth connection to my phone. Should this not show a solid white light? Again, this is not what I am experiencing.
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Hi
I seem to have similar behaviour and I am equally mystified as to the correct behaviour of the status light.
As there have been no other replies I guess it’s an unusual problem if indeed it is a problem.
As it’s been some time since you posted have you found any answers?
cheers
Ray Anniss
The issue has been resolved, although I'm not sure what exactly fixed the Sonos Ace status light. I can only describe what happened during my interaction with support. Before contacting them, I attempted a factory reset. Even though the factory reset procedure indicated that the light should flash white to confirm the reset, this didn't happen. However, when I opened the Sonos app and powered on the headset, the app detected it and went through the process of adding the device again. Unfortunately, the issue persisted.
I contacted customer support and they were not aware of the issue at the time. They guided me through basic troubleshooting steps and documented the results. We tried one last factory reset. I'm not sure if I had removed the device from my phone's bluetooth settings before attempting the factory reset. During the reset process, the engineer asked me to continue to hold the power button while he checked on something or possibly consult with colleagues. I would say at least 5 minutes passed and I still would never see the status light flash to indicate a factory reset. At this point the engineer asked me to let go of the power button, then said that they would send a replacement. He gathered my information and was setting up the RMA. While waiting, this could have been another 5 minutes of the headset being powered off, I decided to turn on the headset once again. The Sonos app went through the process of adding the device again and this time I saw the status light working correctly. Although I'm not exactly sure what fixed the issue, it seems to be resolved now. I hope this information is helpful.
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