Skip to main content
Question

sonos ace sound issue

  • June 9, 2024
  • 2 replies
  • 194 views
K

I recently purchased the Sonos Ace headphones and I’am getting sound like a record skipping when on tv swap, especially with Apple TV 4K 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

B

I’m having the same issue. The record skipping sound is driving me insane. Not a pleasant experience. Sadly, I see you have yet to receive a reply. So I’ll continue to search for answers. Or sit on hold for two hours waiting for a support member to tell me to reset my devices.

K
  • KevByrne
  • Author
  • Contributor I
  • July 2, 2024

I know, it’s very frustrating. I love Sonos gear and never had any real issue before, but the app, as nice as the UI is has been a disaster and it appears to have been released early to facilitate the Ace launch, this I think means the headphones are still in beta phase, so bugs are still being ironed out. I would think future updates will address these issues but it would be nice to have some clarity from Sonos. As for support, lacking I would say 🙄

Terms & ConditionsCookie settingsAccessibility statement