Contributor I

Question

Sonos ACE low volume when connected to android phone using usb c

21 replies
1746 views

Hi,

I just got the new Sonos ACE.

I connected them to my SGS23 to hear loosless audio but the volume is to low.

On my laptop the volume is great using the same cable.

I believe the issue is with the drivers.

How to solve it?

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R

Ricm1981

Lyricist I

Same issue here! Pixel 8 Pro android. Using USB C volume is very very low, and does not sound great.

@Sonos, any update??

Ken_Griffiths

Not sure about Android, but just as a quick thought here, if using iOS devices, perhaps check if you have ‘Headphone Safety’ enabled in the iOS device sound settings and see if that is limiting the volume level. I have an iPhone XR and it’s plenty loud enough for me when using Ace connected to a uGreen lightning to 3.5mm adapter.

I have the same exact setup but with iphone 13 pro max, i use also ugreen lighting to 3.5mm adapter. The volume is low. I checked the headphone safety option, it’s turned off, and still the volume is low. I think this has to be software issue from sonos, because when i use it wirelessly, the volume is actually higher. So it’s not hardware issue, it’s probably software issue i think

Are you adjusting both the iPhone volume control and the Ace volume control too, as they are independent of each other - I set the IPhone to full volume (as an example) and the Ace to around 60%, or vice versa, and that’s loud enough for me.

M

Minosh93

Contributor I

Not sure about Android, but just as a quick thought here, if using iOS devices, perhaps check if you have ‘Headphone Safety’ enabled in the iOS device sound settings and see if that is limiting the volume level. I have an iPhone XR and it’s plenty loud enough for me when using Ace connected to a uGreen lightning to 3.5mm adapter.

I have the same exact setup but with iphone 13 pro max, i use also ugreen lighting to 3.5mm adapter. The volume is low. I checked the headphone safety option, it’s turned off, and still the volume is low. I think this has to be software issue from sonos, because when i use it wirelessly, the volume is actually higher. So it’s not hardware issue, it’s probably software issue i think

Are you adjusting both the iPhone volume control and the Ace volume control too, as they are independent of each other - I set the IPhone to full volume (as an example) and the Ace to around 60%, or vice versa, and that’s loud enough for me.

I have both on maximum volume

R

ryanovelo

Lyricist I

Not sure about Android, but just as a quick thought here, if using iOS devices, perhaps check if you have ‘Headphone Safety’ enabled in the iOS device sound settings and see if that is limiting the volume level. I have an iPhone XR and it’s plenty loud enough for me when using Ace connected to a uGreen lightning to 3.5mm adapter.

I have the same exact setup but with iphone 13 pro max, i use also ugreen lighting to 3.5mm adapter. The volume is low. I checked the headphone safety option, it’s turned off, and still the volume is low. I think this has to be software issue from sonos, because when i use it wirelessly, the volume is actually higher. So it’s not hardware issue, it’s probably software issue i think

Are you adjusting both the iPhone volume control and the Ace volume control too, as they are independent of each other - I set the IPhone to full volume (as an example) and the Ace to around 60%, or vice versa, and that’s loud enough for me.

Not independent on iPhone.

Ken_Griffiths

Are you adjusting both the iPhone volume control and the Ace volume control too, as they are independent of each other - I set the IPhone to full volume (as an example) and the Ace to around 60%, or vice versa, and that’s loud enough for me.

Not independent on iPhone.

Mine is independent when using the lightning to 3.5mm adapter but it’s not on the iPad Pro when using USB-C to USB-C

N

Neil Holmes

Lyricist I

I have had the same problem on my new iPhone 15 of about 2 weeks old.

Until today I had not powered off the iPhone, so did. Restarted, and connected my Ace to the iPhone while power off on the headphones. I then powered on the Ace and the volume is fine.

J

JamesCTID

Lyricist I

I also have the same issue but not just with my S23 Ultra. I also use the 3.5mm to USB-C as I sometimes need to practice my Piano music on my electronic keyboard in a silent environment, however I can barely hear it. @Sonos you need to fix this asap!!.

Ken_Griffiths

I also have the same issue but not just with my S23 Ultra. I also use the 3.5mm to USB-C as I sometimes need to practice my Piano music on my electronic keyboard in a silent environment, however I can barely hear it. @Sonos you need to fix this asap!!.

Did you try turning up both the volume on the S23 Ultra, aswell as turning up the volume on the Ace Headphones to see if things then go loud enough?

I use a DAC with my iPhone XR to give me lossless audio over the lightning connection and if I turn up the phone volume and then the Ace volume aswell, it’s more than loud enough for my ears.

J

JamesCTID

Lyricist I

Yes I did that and everything else live chat suggested. It's not just the phone issue it's my electric keyboard as well from the 3.5mm to USB-C very low volume.

T

Taylor Anderson

Contributor II

I’m actually having the same exact issue when I listen to music from my iPhone via usbc to lighting/3.5mm cable and dongle. Volume is WAY lower via the cable than it is via Bluetooth. Any other suggestions?

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