Contributor I

Sonos Ace headphones metal finish flaking into glitter pieces

17 replies
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I own a pair of Black Sonos Ace headphones from new.

I’ve noticed the metal finish of the stems is now flaking off, so I get glitter debris coming off the headphones.

has anyone else had this issue, and if so how was it resolved?

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Lyricist II

Lyricist II

Same thing . I'm very disappointed of product quality 😔

D

DonatasK

Lyricist II

I bought it 3 weeks ago.

Airgetlam

I’m curious as to what Sonos Support said, when you called in?

Bruce

AjTrek1

I’m curious as to what Sonos Support said, when you called in?

Yeah…inquiring minds want to know? 🤔

Together Everyone Achieves More = T.E.A.M.

S

SL33Author

Contributor I

Sonos CS didn't mention anything about product quality, past experience of this as an issue. just asked me to send the headphones back to them ( in Poland ) and then they would send out a replacement.

Airgetlam

I wouldn’t expect them to have knowledge enough to speak to that, but at least replacing the errant device seems fair to me.

Bruce

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