Sonos Ace - Buzzing / Static Noise and low volume HELP

Jumping on board to confirm that the firmware update has resolved the buzzing issue for me.

-Had buzzing in right ear on aware and NC modes, noticeable any time with low volume. Usage was iPhone, PC (work calls), and Arc TV swap

-Seems completely gone after the update which has saved me a return!

I must say that was literally my only issue with these headphones so I’m glad it’s sorted - absolutely loving them for music, work, and TV swap is so handy. 

So happy to hear it’s all resolved. I’m receiving my new pair today (so excited!) and I will write an update here as well. 
 

Happy say, I’ve just received my new pair and (after the firmware update) the buzzing is gone!!! 
 

thanks Sonos community for all your comments and support on this thread! Glad we can all finally enjoy our Sonos Headphones! 🙌 

Have just done a couple of flights with them since the fix and I really enjoyed them. The aware mode was better than I originally thought.

Drowned out the engine noises really well.

One thing I noticed at first was that if I looked down, the ANC stop. I tightened the band a bit and it fixed that issue, although I didn’t feel it made a break in the seal, it obviously did.

Very happy with them

Well, 3 weeks to the day since I originally got the Ace’s delivered, I got my replacement pair.  2 of the 3 issues resolved - no more interference in the right ear on aware mode, and the replacement had a new case with a zipper in better condition.  I’ll test the ANC mode pops tomorrow on the bus in to work, hopefully that got fixed by the firmware update as well.

A very poor customer service experience unfortunately, compounded by the level 2 reps not being empowered to do the replacements themselves when their returns team lost my unit.  However - I really like the product itself. I moved from AirPods Max to these, and they are light years ahead in terms of wearability.  The cushioning is softer, and the unit is lighter.  In terms of sound quality, I didn’t back to back the two of them so can’t comment.  Comparable - perhaps the Max’s were a bit brighter, with the Ace’s feeling like they are delivering a softer or flatter transition from the upper mids in to the highs.  It will be personal preference on this one, in my opinion.  Solid headphones.

Unfortunately, I still have clipping/pops in ANC mode whilst on my bus trips to and from work.  This is the second pair.  I’ve lodged it with Sonos Support.  Hopefully it will be fixed in a future firmware update.

Same here, brand new Ace, from day 1: plops and crackles 😡 Firmware up-to-date it says…

Just installed firmware 2.9.5.  Popping whilst using ANC during the loud bus trip is still there.  Might be happening at a higher threshold, but I can’t be sure.  It is focused on the left ear but bleeds in to both the more outside noise it's dealing with.  I hope future firmware updates fix this.

Same, updated to 2.9.5, still plops, clips and ‘static crackle’ at full volume and using the app EQ with treble +3 or higher 😡😫

An update so the thread doesn’t die on the negatives, my issue is improving with newer firmware versions.