Enthusiast I

Answered

Sonos Ace audio swap on android

50 replies
4399 views

Why is there no option to use the Sonos ace audio swap on android?

This doesn't require any calibration or microphone. Why have you not added this to the app yet and more importantly when will you?

The headset is great, but you have serious software issues.

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RhonnyAnswer

Prodigy III

Sonos Ace swap now available for all recent soundbars, using Android. App update as of today...

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dfresh3033

Lyricist III

Sonos Ace swap now available for all recent soundbars, using Android. App update as of today...

I tried to set it up with my Beam and couldn't get it to work.

Figures

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Rhonny

Prodigy III

Sonos Ace swap now available for all recent soundbars, using Android. App update as of today...

I tried to set it up with my Beam and couldn't get it to work.

Reboot the Beam and headphones, and close and reopen the app, (Did you update the app on Monday?)

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Mr Keith

Prominent Collaborator I

Yes, I updated the app- didn't think I'd get the option to set up Audio Swap, if it wasn't an option in the app.

Away from home at present, will double check when Beam is turned back on.

Thanks

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Mr Keith

Prominent Collaborator I

So app updated, Beam and all speakers have been off for a week, so effectively everything has been rebooted.

Still won't work- Swap button appears on the app, but doesn't work, get the sound of Bluetooth connecting but sound still coming from Beam- and silence from the headphones.

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Rhonny

Prodigy III

What are you playing on the Beam when you try to swap? Is it sound from the TV, music via the Sonos app, or something else?

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Mr Keith

Prominent Collaborator I

What are you playing on the Beam when you try to swap? Is it sound from the TV, music via the Sonos app, or something else?

It's always the TV- I'd never have considered using TV Swap for anything else.

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Rhonny

Prodigy III

What are you playing on the Beam when you try to swap? Is it sound from the TV, music via the Sonos app, or something else?

It's always the TV- I'd never have considered using TV Swap for anything else.

Okay, just checking. If for example someone was (for some reason) Airplaying to the Beam and then tried to swap, I don’t know if that would create this sort of ‘refusal’ to swap.

I’m not sure what to suggest… Presumably you’ve powered down (and up) the Ace?

What about Settings - Manage - System Updates - Check for Updates, to ensure your Beam is up to date?

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Mr Keith

Prominent Collaborator I

What are you playing on the Beam when you try to swap? Is it sound from the TV, music via the Sonos app, or something else?

It's always the TV- I'd never have considered using TV Swap for anything else.

Okay, just checking. If for example someone was (for some reason) Airplaying to the Beam and then tried to swap, I don’t know if that would create this sort of ‘refusal’ to swap.

I’m not sure what to suggest… Presumably you’ve powered down (and up) the Ace?

What about Settings - Manage - System Updates - Check for Updates, to ensure your Beam is up to date?

Whole system has been off for a week, turned it back on, still the same. All system is up to date. Had a Web chat with support, now waiting for a call back from phone support. They've had me uninstall the app, reinstall it, uninstall Audio Swap, reinstall it.