Contributor I

More precise low volume control | Sonos Ace

Forum|Forum|2 years ago
August 9, 2024
13 replies
1021 views

The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion.

The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile.

I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for me the issue persists as of the latest software update.

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J

JasonSC

Enthusiast I

The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion.

The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile.

I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for me the issue persists as of the latest software update.

Have the same issue with my Ace with every device I use, iphone, android phone or tablet, tv and all. It’s very frustrating as these are actually perfect headphones for me in any other aspect. But I need my headphones in bed when going to sleep as well which I absolutely can’t do with the Ace. I’d rather not return them but…

Sonos is not going to fix it. This company has lost the plot as far as I’m concerned. Dropping Google Assistant from their home speakers because it was too difficult for them was final nail in the coffin for me. Maybe Apple will buy them out and provide some actual competent software support.

S

sryder

Contributor I

I’m throwing my weight behind this.

The current lowest volume (running the latest firmware as of April 8, 2025) works fine in a noisy environment, but sitting at my desk in the office, or on a couch reading a book at home, it’s too loud. One of the primary reasons I bought these headphones was to use them in the office, so it’s disappointing that in a quiet setting like that, I can only use them for about 30 minutes before it becomes too much.

J

jneighb

Lyricist I

Adding to this as well. Have several Sonos speakers and they have been great. Bought the Sonos ACE maybe 3 weeks ago and they are way too loud on the minimum setting when listening on my iphone. I am running the latest firmware as of April 8, 2025. This issue basically prevents me from really being able to use the headphones.

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