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Contributor I
May 28, 2024
Answered

feature request: dual (or more) sonos ace for arc 2

When I saw the Sonos ace I thought that my search for a reliable set up for looking the tv with my wife while my son is sleeping was over... I could put away dual Bluetooth pairing, crap device that only works In stereo that force me to change every time the setting since the audio stream is silent over spdif... A nightmare…

 

Then I researched and I found out that the Sonos ace can only be paired one at a time to the wifi with Sonos arc to listen to tv and that was a bummer…

 

If it possible I would like to make a feature request to make possible to use two Sonos ace at a time with Sonos arc so I can watch tv with my wife while my children are sleeping in the evening.

I would buy immediately 2 of these headset even 3:)

 

Please

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Corry P
Corry PAnswer
Sonos Staff
May 28, 2024

Hi @Ciberkids 

Welcome to the Sonos Community!

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

19 replies

Contributor I
June 4, 2024

Can Sonos please give some insight on this issue? I am hearing impaired and would like to watch the tv with my wife. I bought the Sonos Ace thinking that she could listen with the Arc while I could listen with the Ace. Huge and costly mistake.

If Sonos monitors this site I would ask that they respond if there will be a “fix” for this in the near future or I will be returning the product.

Thankyou

Absolutely my requirements too - at the moment the only options are turning the vlume to 11 (I only have 70db in one ear), or using really inferior 3.5mm plug in headphones for both of us. If this could be made to work, it would revolutionise our TV.movie watching!

Lyricist I
June 5, 2024

Both features mentioned here are totally necessary for me and my family. 

Having the possibility for my dad with hearing problems to watch movies and tv with his wife without any big configuration steps is essential. I am sure, this is also the case for other people.

For me and my wife however it is essential to be able to enjoy movies while the kids are sleeping.

Come on Sonos, go for these features. Thank you!

Contributor I
June 5, 2024

This sucks so so so much. I can’t believe i felt for the duo pack for me and the girlfriend.

 

Contributor I
June 6, 2024

I would definitely get two pairs if it worked that way, but won’t get one since it doesn’t.  Just make sure the upcoming new arc replacement has enough processing power to be able to do that.

Lyricist I
June 7, 2024

I agree. The marketing is misleading on the website which caused me to purchase the pair.  
 

My primary use case is do my wife and I to watch tv after the kids go to sleep.  I would much rather remove some of the other features, like head tracking to have multiple connections.  Hoping it’s not a hardware gap and something they can correct via software. 

 

regardless, they should update their marketing and product pages to remove the deceptive content. 
 

 

Lyricist I
June 8, 2024

Same for me…
I bought a pack of two Aces headphones so I could finally have movie sessions while my daughter sleeps.
The marketing made me place an order with this description of the pack: “Use one pair of headphones at home and the other on the go. Share an immersive home cinema experience with another person by transferring the sound from your TV from a Sonos Arc to your headphones. Or keep one pair of headphones for yourself and gift the other.” Translate for this French sentence in the description : 

Utilisez un casque audio à la maison et l'autre pour vos déplacements. Partagez une expérience home cinéma immersive avec une autre personne en transférant le son de votre TV depuis une Sonos Arc vers vos casques audio. Ou gardez un casque audio pour vous, et offrez le second. ( https://www.sonos.com/fr-fr/shop/sonos-ace-pair )

 

After trying, I spent three hours trying everything to get it to work on a Sonos Arc soundbar that I had just bought for this reason (I originally have a Beam Gen2). Then I came across this forum while searching for a solution in English. None of the many French reviews mention this. I am extremely frustrated.
I really feel like I was deceived by misleading marketing. Very disappointed with the brand, even though I was satisfied until now.
I really hope it's in their plan, and that it will be available in a future update.
The fact that Sonos wrote this in their short description of the pack gives me hope that it's planned. If not, it’s a disaster for customers like me, who suffer the collateral damage.

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I would very much like Sonos to respond to this and help me find a solution or give me hope that this will be addressed.

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Lyricist II
June 13, 2024

I plan to return one if not both headphones I pre ordered. I ONLY got these for the two headphones at once scenario when kids are sleeping, and for my hearing impaired father in law to use loudly while others listen thru the Arc. both are sadly not possible...

Contributor I
June 26, 2024

Yes this was a huge setback of the headphones. This together with the fact that it does not fully integrate with my Home Sonos system.. but that I infact need a playbar to connect through. 
At home I so wish I could just stream via Sonos app directly to headphones. 

I am hoping this will be added in near future. I would love to byu multiple headphones so that we can listhen to movies with great sound and not disturb others in the house at the same time. 
 

Lyricist I
July 8, 2024

+1 to adding this feature. This would be an awesome feature for those living in an apartment with quiet hours.