Erm so I guess coupons are not eligible for the Ace Ultra?

Forum|Forum|6 days ago
September 30, 2026
14 replies
164 views

I made a post about this about a month back when the pre-orders went live that my blue light discount was accepted but not applied and someone told me coupons were not normally added to pre-orders but I've tried it again these last couple of days now that the official release date has been reached and it seems there's still no discount to be had.... and as I've said previously I never had this issue before when purchasing the Arc Ultra ultimate set. Has anyone else managed to get a coupon to work?

Best answer by wds0001

The Ace Ultra checkout page also would not allow me to use upgrade credits towards the purchase. I called directly by phone, and had the 15% applied and headphones purchased within minutes. The rep had me try again on the website first to verify that the discount would not work online. He told me that there was no reason, other than a glitch on the website that discounts wouldn’t be applied. Stated there were no discount limitation on the ACE Ultra.

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Mr. T

The Ace Ultra checkout page also would not allow me to use upgrade credits towards the purchase. I called directly by phone, and had the 15% applied and headphones purchased within minutes. The rep had me try again on the website first to verify that the discount would not work online. He told me that there was no reason, other than a glitch on the website that discounts wouldn’t be applied. Stated there were no discount limitation on the ACE Ultra.

I believe your issue is specific to the US shop, whereas the upgrade credit works correctly in the UK.

The rep saying there was no discount limitation on Ace Ultra would only be applicable to the upgrade program, not every possible coupon/discount available.

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EricLF

Lyricist I

I’m in the US. I had to call the 800 number to have the 15% upgrade discount applied to an Ace Ultra purchase.

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AR_S34Author

Trending Lyricist I

Confirmed that there are no deals to be had if you're in the UK and buying direct from Sonos.

kdowling

I’m in the US and also had to call on the first day of pre-orders to get a 15% upgrade discount applied. On a Beam Ultra pre-order, the system automatically applied an upgrade discount. The sales rep couldn’t explain it, but kindly took care of it.

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