Audio switch from Arc to Ace

17 replies
1527 views

Hey,

Anyone who got their Ace having trouble with audio switch feature? When I’m trying to make a switch it says something that ”could not finish the switch, make sure your products are powered on and try again later” with link to Sonos support.

I have Arc + sub + symfonisks if that even matters. I have tried rebooting Ace and tried to use content button instead of app, didnt work.

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A

aschaa

Lyricist II

My issue isn’t the same as OP but is the same as @whippleshuffle. I don’t have my Arc hard wired so WiFi is enabled and still having the same problem. I’ll just hear the tones of it trying and failing to connect with no error message. Anyone find a solution yet or know if a update will fix?

@WhiteNoise3, maybe you need to enable the Multipoint setting, if you haven’t already?

W

whippleshuffle

Lyricist III

Also purely wifi enabled. I wish it was that easy…

I might try rebuilding the “room” this weekend. Delete and re-pair everything. Not sure why it's such a rare issue.

Also I don't see any error in the app, just the audio cues from the headphones themselves.

A

aschaa

Lyricist II

I called Sonos support and after escalating it up a couple levels they ultimately told me it’s a known issue that they’re working on fixing but don’t have a timeframe when it’ll be fixed.

W

WhiteNoise3

Lyricist I

@WhiteNoise3, maybe you need to enable the Multipoint setting, if you haven’t already?

Ah that was exactly it. Thank you very much!

W

whippleshuffle

Lyricist III

I called Sonos support and after escalating it up a couple levels they ultimately told me it’s a known issue that they’re working on fixing but don’t have a timeframe when it’ll be fixed.

Thanks for that. Was going to call Monday.

Curious because it seems rare … maybe specific wifi hardware blocking a port or some such is the culprit, curious what are you using? I'm running a Deco 6e network.

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whippleshuffle

Lyricist III

Updated firmware today (takes a solid 10 minutes) and Swap worked perfectly.

@aschaa give it a shot

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aschaa

Lyricist II

Updated firmware today (takes a solid 10 minutes) and Swap worked perfectly.

@aschaa give it a shot

finally it works!! Thanks for the heads up @whippleshuffle