ACE treble issues

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Hi, I received my pair of ACE yesterday and have noticed a crackling sound that follows the rhythm of the music when playing at high volume. Compared to my Bose Quiet Comfort, which can handle the same music and volume without any problems, is there something wrong with the ACE or do they have a volume limitation? I tested and discovered that it has to do with the treble settings. Lowering it makes the problem disappear, but at the same time, it loses the same crispness in the sound.

Is anyone else experiencing the same issue?

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Ken_Griffiths

I tried the Ace at full volume and opted to play the Deep Purple album you mentioned - I tried treble at various levels and no clicking noise or any problems seen with the audio here - maybe try a different paired device and if no joy with that then maybe see if the next Sonos update might fix it. If not then it maybe best to reproduce the issue and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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