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sandpipers01
Contributor I
Apr 3, 2022 11:12 AM UTC
Answered

Wrong alarm time set with google assistant

On my Sonos One Gen2, when I set an alarm, google says it is setting the alarm for the time I specified. Then I ask her what time it is set for, and the answer is 3 hours later than I said, and snoozed to the correct time that I requested for the alarm. Google answers the time and time zone queries correctly. I can find no setting to correct this. Thanks for the help.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 8, 2022 9:03 AM UTC

    Hi @sandpipers01 

    Welcome to the Sonos Community!

    Were you able to resolve this? I don’t see any technical support cases assigned to you. I recommend you get in touch with our technical support team either via phone or chat - we don’t monitor an email inbox for support requests.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    3 replies

    106rallye
    106rallye
    Apr 3, 2022 12:41 PM UTC

    Is this the same as the problem mentioned is this post: 

     

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    sandpipers01Author
    Contributor I
    Apr 3, 2022 1:18 PM UTC

    Hi. Thanks for the reply. I read the other post which I hadn’t seen before. His issue is only with recurring alarms, and seems to have a 24 hour difference. My issue is with all alarms, whether recurring or not, and with a 3 hour difference. As this issue only started recently, I believe it is tied in with either the Sonos app update of March 14, 2022, or the change of time to DST, which also occurred about that time. I have sent an email to Sonos support about the issue.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 8, 2022 9:03 AM UTC

    Hi @sandpipers01 

    Welcome to the Sonos Community!

    Were you able to resolve this? I don’t see any technical support cases assigned to you. I recommend you get in touch with our technical support team either via phone or chat - we don’t monitor an email inbox for support requests.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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