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P.Janssen
Trending Lyricist I
December 23, 2024
Answered

Volume level not set properly via Google Assistant

  • December 23, 2024
  • 16 replies
  • 542 views

For some months now I’m experiencing an issue when asking Google Assistant to set the volume of our speakers/rooms to a desired volume. This does not work properly when asking to set the volume to either level 3, 5 or 10. The other volume levels seem to work okay though, as per below list:

  • “Hey Google volume 0” : room volume is correctly set to 0%
  • “Hey Google volume 1” : room volume is correctly set to 10%
  • “Hey Google volume 2” : room volume is correctly set to 20%
  • “Hey Google volume 3” : room volume is incorrectly set to 3% (instead of 30%)
  • “Hey Google volume 4” : room volume is correctly set to 40%
  • “Hey Google volume 5” : room volume is incorrectly set to 5% (instead of 50%)
  • “Hey Google volume 6” : room volume is correctly set to 60%
  • “Hey Google volume 7” : room volume is correctly set to 70%
  • “Hey Google volume 8” : room volume is correctly set to 80%
  • “Hey Google volume 9” : room volume is correctly set to 90%
  • “Hey Google volume 10” : room volume is incorrectly set to 10% (instead of 100%)

Given Sonos’ recent volume issues with i.a. Google Assistant, I was hoping that this issue would also be addressed and resolved with the latest firmware release 82.2-59204 but unfortunately it was not.

Does ​@SONOS or someone else know if this would be a problem on Sonos side or Google?

Of course I’d like this to be resolved as well 😉

Thanks for your support?

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Best answer by Corry P

Hi ​@P.Janssen 

Welcome to the Sonos Community!

Thanks for reporting this behaviour - we have (mostly) been able to replicate it.

I will let the right people know so this can be investigated, but, in the meantime, please be aware that if you specify a percentage in your command, you should get the exact percentage you ask for - this is what happened for my colleague who was testing for us, at least.

I hope this helps.

16 replies

Show previous replies
P.JanssenAuthor
Trending Lyricist I
January 8, 2025

I can also confirm that updating my Sonos system to the latest 82.3-60160 firmware unfortunately did not yet solve the volume level issue with GA on my Arc or One (Gen 2) speakers.

Still hoping that the next system update will provide the resolution… 🤞

https://support.sonos.com/article/release-notes-sonos-system-updates

P.JanssenAuthor
Trending Lyricist I
February 8, 2025

Okay, so our Sonos system received two more firmware updates (83.1-61130 and the recent 83.1-61240) in the meantime, but neither of which did resolve the issue with GA volume level setting unfortunately 🙁

I can still work around this by using the volume level percentage instead though, but that’s not prefered.

​@SONOS is there any due date on when to expect the issue to be finally resolved?

Corry P
Corry P
Sonos Staff
February 10, 2025

Hi ​@P.Janssen 

No, but thank you for bringing this back to my attention. I’ll see if I can poke anyone about it.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Tweakable
    Contributor I
    March 15, 2025

    Any update on this (volume 3 = 3% instead of 30%), issue is there for a long time now. I can remember I had this before couple of years ago and somehow it was solved for a while but here again.

      P.JanssenAuthor
      Trending Lyricist I
      March 15, 2025

      Also with the most recent system update 83.1-62052 installed the issue persists on both our Arc and Ones.

      Makes me wonder whether there will be any resolution… still hoping for the best though 🤞

      Corry P
      Corry P
      Sonos Staff
      March 17, 2025

      Hi ​@Tweakable 

      There’s no update of progress that I can share with you, but we are actively investigating this issue. I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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