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kamikenze
Contributor II
May 24, 2019
Question

Voice command to play Spotify doesn't work again

  • May 24, 2019
  • 2 replies
  • 811 views
My Beam is acting glitchy again. Voice command to ask Spotify to play was working the other day now it isn't. It says "I can't do that here but you can ask me to play it on one of your other devices." However, if I use Spotify Connect, it works. All other voice commands work.
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      2 replies

      Edward R
      Edward R
      Retired Sonos Staff
      May 24, 2019
      Hello there, kamikenze. Thank you for raising this issue. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Failing all of that, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Please let us know how you get on. Many thanks in advance.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
      jaleksic
      Lyricist II
      May 29, 2019
      Hello there, kamikenze. Thank you for raising this issue. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Failing all of that, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Please let us know how you get on. Many thanks in advance.

      Alexa skill? I think this is a google assistant issue.
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