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bst
Contributor I
October 5, 2022

Unable to turn on/off TV through voice command (chromecast)

  • October 5, 2022
  • 36 replies
  • 3113 views

Hi 

 

I have a weird issue. For years I have been able to turn on/off my TV through voice command using google assistant on my Sonos One. Suddenly this has stopped working, and the google assistant in Sonos says “Sorry unknown error has occured on [name of my chromecast]” (this error might not be precise, I have translated it from my native language).

 

I am able to for example pause/unpause the chromecast using voice command.

 

If if say the exact same turn on/off command using the Assistant app on my phone the TV turns on/off.

 

I have tried unlinking/removing my assistant both in Google Home app, and in the Sonos. Linked it again, and went through the setup process, but the same error occurs. I have also tried renaming my Chromecast (found that advice in a similar thread), but same result.

 

Both my Sonos One and Chromecast has newest firmware.

 

If i go to https://myactivity.google.com/ and filter on assistant, I can see the command, and here it also says that unknown error has occured.

 

Anyone else experienced this problem, or have any advice on how to debug this?

 

TIA

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    36 replies

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    TNE26
    Lyricist I
    October 24, 2022

    Exactly same error and issue.. suddently stopped working around the same time of your post.

    It tells an unknown error and even names my chromecast, even if I just say “Turn on the tv”.

    Very weird. Using danish as language. Never had an issue, and all other commands work fine.

    Ken_Griffiths
    Ken_Griffiths
    October 24, 2022

    Exactly same error and issue.. suddently stopped working around the same time of your post.

    It tells an unknown error and even names my chromecast, even if I just say “Turn on the tv”.

    Very weird. Using danish as language. Never had an issue, and all other commands work fine.

    @TNE26 & @periodic_purge,

    What does your Home Screen show in the Google Home App? - can you perhaps post a screenshot of the two entries for the Sonos HT product and if not done already, reauthorise the Sonos Action/Skill too.

    Peter Berryman
    Lyricist I
    October 28, 2022

    🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️

    EXACTLY THE SAME ISSUE!!

     

    At exactly the same time! 
     

    Unable to resolve, is there a way to get advice from Sonos on this?!

    Ken_Griffiths
    Ken_Griffiths
    October 29, 2022

    🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️🙋🏻‍♂️

    EXACTLY THE SAME ISSUE!!

     

    At exactly the same time! 
     

    Unable to resolve, is there a way to get advice from Sonos on this?!

    You should be able chat to Sonos Support Staff via this LINK.

      roeller
      Contributor I
      November 1, 2022

      Exact same issue here;

       

      I have a ‘old’ stupid TV with a Chromecast connected to it.  For the past years I was able to say: ‘Hey Google, turn on the Kitchen Television’, but now since a few weeks that doesn’t work anymore.

       

      Saying: ‘Hey google, Pause kitchen television’ still works! (When it plays Netflix or anything)

       

      When I open the Google Assistant App on my iPhone and say ‘Hey google, turn on Kitchen Television’ it works!!

       

       

      I also tested with a Chromecast TV and Chromecast Ultra, works!!  So only the old Chromecast is not working with Sonos!

       

      I am on Sonos v14.18   Anyone able to test with an older version?

       

      MusicChris
      Lyricist I
      November 3, 2022

      Same issue here. Any luck?

      mathiasvalentin
      Lyricist I
      November 12, 2022

      I have the same issue. Everything works until I say “turn off [tv name]” then google assistant says an unknown error occurs. 

      thomassonos
      Lyricist III
      November 20, 2022

      Exact same issue. We could still turn off by saying “Turn off chromecast” or “Turn on chromecast” but saying “Living room TV” it would throw an error. After factory resetting the chromecast to try and fix the issue, it is now completely broken and saying “Turn off chromecast” also doesn’t work anymore.

      jtwall
      Lyricist I
      November 20, 2022

      Same issue here. Can't use the Chromecast to turn the TV on or off through a voice command issued to the Google Assistant on Sonos One anymore. Used to work fine, but stopped all of a sudden.

      Ken_Griffiths
      Ken_Griffiths
      November 20, 2022

      Same issue here. Can't use the Chromecast to turn the TV on or off through a voice command issued to the Google Assistant on Sonos One anymore. Used to work fine, but stopped all of a sudden.

      Maybe see if the suggestions in this Google support link may assist you to fix it:

      https://support.google.com/chromecast/answer/7498991?hl=en

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