Unable to Re-enable Google Assistant on Sonos One After Trying to Switch to Alexa. I’m in the (UK)

6th July 2024:- Australia, Vodafone. 
 

couldn’t get google assistant connected on wifi 2.5. Kept saying can’t find devices.
 

solution: Turned beam (gen 2) off, turned off router. Plugged an earthnet cable into Sonos beam. Restarted router, restarted beam. Then disabled wifi on Sonos app. Unlinked Sonos from google home. Started the process again. Works now. 

@Sknig31 Nothing to do with my thread. Sonos are restricting The ability to add Google Assistant. I’ve tried everything and As someone who has coded before as a programmer, I know they’re doing this.

I believe Sonos are up to their old tricks and have no qualms about it. There was a previous outcry and now they’re just doing it on the quiet, that’s what I believe.

Of course losing the option to ad Googles Assistant is not nice. The fact Sonos did not code this into the new app (they technically did not remove it from the app, but released a new app that cannot do this) is a bad decision to say the least. But your reaction, even after Sonos answered you, is bordering on being paranoid. Best example is that Sonos would be pushing you to buy new speakers because of this - the new Sonos speakers do not even do Google Assistant (which is a shame in it’s own right).

@106rallye That's quite amusing, but it would be funnier if so many people weren't affected by it and all the other poor decisions Sonos have made, including killing off systems that aren't even that old. Not only does this issue deter customers from buying Sonos equipment, but it's also hugely wasteful in many ways.

It's nonsense to say, "they didn’t technically remove it from the app, but released a new app that cannot do this.” They also removed the ability to revert to a previous version by removing access to the file on their website. This is just a calculated move on Sonos's part.

When you claim a reply is bordering on paranoia, you should reflect on the uproar from Sonos customers. I guess that's easily forgotten when you're Sonos and a company who have a complete disregard for their customers base.

Your responses are not worthy of my reply from here on out.

The Google VA issue is not even listed on their roadmap which is a shame…
https://support.sonos.com/en/article/the-new-sonos-app-and-future-feature-updates

@Corry P are you able to get a official statement from the developers/PO if they’ve acknowledged the issue and has it in their todo list. Maybe get a eta? 

 

Hi @user98281 

The fact that I have acknowledged the issue means that we - Sonos - have acknowledged the issue (I’d get in a lot of trouble, otherwise). All bugs are on our to-do list. The only statement I can give you is: For the initial rollout of the Sonos app (2024), we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music. Over the coming weeks, we will reintroduce a number of features, while fixing bugs and performance issues.

I have no ETA that I can share with you for this particular issue.

I hope this helps.