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dave77
Headliner I
Jul 1, 2019 2:53 PM UTC
Answered

Turn down Assistant volume on Sonos One?

Is it possible to turn down the Assistant volume on the Sonos One independently of the music volume?

I have my Sonos One fairly loud but don't need the Assistant to shout!
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jul 5, 2019 11:57 PM UTC
I'll make sure your voice is heard with the team. It's not the first request for a similar feature from the community. I don't have any details as to if it'll happen, but I'll make sure the team knows people are still asking.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

98 replies

Lyricist II
Jan 4, 2020 10:30 AM UTC

By the way, I found a workaround: in the Sonos app under Settings>Services>Google Assistant>your room>Google Assistant Settings>Default Media Output> and just choose something quiet. 

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Lyricist II
Jan 4, 2020 10:41 AM UTC

By the way, I found a workaround: in the Sonos app under Settings>Services>Google Assistant>your room>Google Assistant Settings>Default Media Output> and just choose something quiet. 

That only changes the default speaker for music output. It doesn't change the volume of the VA

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Lyricist II
Jan 4, 2020 5:38 PM UTC

That's correct, but then you gain the ability to lower the volume on that one specific device which is not a part of Sonos. I chose a Nest Hub as the default media output and turned down the volume on that device. No more screaming. 

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Lyricist I
Jan 7, 2020 3:19 PM UTC

Please fix this issue! The VA volume is way too loud for my office. Everyone down the hall can hear it.

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Lyricist II
Jan 11, 2020 8:37 PM UTC

Our assistant blows us away (our neighbors have complained about that, but not movies and music).

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Headliner I
Jan 12, 2020 3:12 AM UTC

We're in luck.
Just found this at 9to5Google

https://9to5google.com/2019/07/20/google-home-assistant-volume/

Apparently Google has still not rolled this feature out generally on their own speakers after 5 months.

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Enthusiast I
Jan 18, 2020 10:27 AM UTC

Dear Ryan S

 

I know your going to reply with your standard answer:

 'I don't have any details as to if it'll happen, but I'll make sure the team knows people are still asking.'

 

However, on this occasion could you please go and ask 'the team' if this is going to be fixed or not. Get a yes or no answer then report back. 

 

I need to know as this issue is so bad on beam you never want to use it. If it's not going to happen I want to invest in different system so a 'dont know' answer isn't good enough, you're either working on a fix or you're not.

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Edward R
Retired Sonos Staff
Jan 20, 2020 9:41 AM UTC

Hi, Bigskull. I can answer for Ryan. Thanks for your comments. I can understand your irritation at the lack of this feature. Unfortunately, we neither have any details to share, nor can we offer a time frame for resolution. The teams rarely share what they are working on, even with us. All we can really do is forward the feedback we receive. Let us know if you have any further remarks. 

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Enthusiast I
Jan 20, 2020 10:01 AM UTC

Strange. There really is no need for this secrecy. I think someone needs to have a word with 'the team' and remind them that they're working on voice control for speakers, not a top secret weapons programme.

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Lyricist I
Feb 8, 2020 12:28 PM UTC

@Edward R 

 customer feedback:

 your teams spoils really be engaging in bio directional communication such that you can service us - your clients. The response you give protects the company via compartmentalism but impacts your brand image very negatively as it illustrates a non customer centric approach to supporting your product.

Simply stating what you have is extraordinarily concerning. This standard feedback response needs to be re-thought by whoever put it in place.

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