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AWyattLife
Contributor I
January 1, 2020

Stopping Google News Playback

  • January 1, 2020
  • 13 replies
  • 882 views

I ask the Google Assistant (GA) on my Sonos One to ‘Hey, Google… Play the news’.  GA plays my news podcast playlist.  When I say “Hey Google….Stop” or “Hey Google… Stop playing the news” or anything closely related, it won’t stop.  Previously I was able to stop the playback by hitting the Next/Pause button, but now it only act as the ‘Next’ button, taking me to the next story.  I tried to change the playback to the weather - “Hey Google...what is the weather today?”  GA plays the weather, but after, starts the news playlist again.  The only way I can get the news to stop is by unplugging the device and plugging it back in.

Come on Sonos.  You’re better than this.  I consider you a ‘near luxury-class’ product which means you should always get it right.  I used to have the $20 Google Home speaker in the same room….on top of my Sonos.  I really don’t want to go back to those days.

 

The only thing I can think of that may be the issue, the Google Home in the next room or on my phone may be ‘hearing’ and confusing the Sonos One GA?  But I muted those mics, turned off my phone, and the problem still persisted.  I haven’t tried to ‘completely reboot, erase the speaker, add back, etc., but really hoping I don’t need to do that.

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      sjddo
      Lyricist II
      October 28, 2020

      I ask the Google Assistant (GA) on my Sonos One to ‘Hey, Google… Play the news’.  GA plays my news podcast playlist.  When I say “Hey Google….Stop” or “Hey Google… Stop playing the news” or anything closely related, it won’t stop.  Previously I was able to stop the playback by hitting the Next/Pause button, but now it only act as the ‘Next’ button, taking me to the next story.  I tried to change the playback to the weather - “Hey Google...what is the weather today?”  GA plays the weather, but after, starts the news playlist again.  The only way I can get the news to stop is by unplugging the device and plugging it back in.

      Come on Sonos.  You’re better than this.  I consider you a ‘near luxury-class’ product which means you should always get it right.  I used to have the $20 Google Home speaker in the same room….on top of my Sonos.  I really don’t want to go back to those days.

       

      The only thing I can think of that may be the issue, the Google Home in the next room or on my phone may be ‘hearing’ and confusing the Sonos One GA?  But I muted those mics, turned off my phone, and the problem still persisted.  I haven’t tried to ‘completely reboot, erase the speaker, add back, etc., but really hoping I don’t need to do that.

      Have you found any proper solution? It’s worked as temporary. now again facing the same issue.

      Toph
      Trending Lyricist I
      October 28, 2020

      I gave up trying after an hour on the phone with support. The diagnostic process was crazy - after sensible things like removing and re-adding Google Assistant from the speaker to no effect, it moved to things that seemed like grasping at straws: what’s the brand of my modem, what’s the wifi setup, etc. Same things Rowena asked me to repeat above. They make no sense. Why would my Wifi router setup affect only the stopping of news playback and literally no other function of Google Assistant on my Sonos? Everything else works without any issue.

      It’s clear that support is running through a generalized diagnostic script and not listening to the real issue. So, I’m not wasting my time. They should be able to replicate the issue if so many of us are experiencing it. 

      The problem remains intermittent. When it occurs, I just start music and then stop it. That seems to work to stop the news playback.

      Rowena B.
      Rowena B.
      Retired Sonos Staff
      October 30, 2020

      Hi @Toph, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. 

      I understand that everything else works with your network but Sonos. When setting up Sonos devices, it should meet the Sonos system requirements, registered to the one network, and should be within the same subnet. 

      We asked for the make and model of your network devices for us to look up the information and to check compatibility with Sonos. There are unsupported network setup and devices that may cause issues with Sonos. This is why we need to understand your network setup for us to provide you the best option that will work with your Sonos.

      We referred you to contact our Sonos Customer Care support to perform in-depth troubleshooting and isolate the issue. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. 

      Please feel free to reach out in the future if you have any other questions.

       

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