Headliner I

Answered

Sorry, looks like Sonos is not available right now

Forum|Forum|5 years ago
January 2, 2021
17 replies
11258 views

In the last week my Sonos One stereo pair running Google Assistant has started giving me this message frequently when I request to play, pause, resume or stop something. Sometimes it’s stuck on this error - I can ask it repeatedly and keep getting the same response. That’s very annoying when it’s playing a stream and I’m telling it to STOP!!!

Google Assistant itself is not affected as far as commands not involving Sonos streaming - it only affects media streams starting or stopping.

The Sonos app is unaffected. Even when GA is refusing to start or stop a music stream repeatedly because “Sonos is not available”, the Sonos app has no problem doing it, and correctly shows the streaming status of the speaker.

I can also ask my nearby Echo Dot to play or stop music on Sonos, and it works fine.

So which side is at fault here, Google or Sonos?

At one point I tried unplugging and replugging the primary Sonos One speaker of the pair. When it came back up, it would only flash red when I said a “Hey Google” command. Checking the Sonos app, my GA voice assistant had disappeared. I had to set it up again from scratch. After which it worked fine for a while before it began telling me again that Sonos is unavailable.

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Best answer by Xander P

Hi everyone, thanks for reaching out to Sonos Support regarding this issue.

Following up on Rowena’s previous advice, it can also be helpful to make sure that there aren’t any duplicate entries for your speakers in the Google Assistant system - especially if, as a few of you have mentioned, you find that you need to repeat every command once or twice for Google to understand it.

To check for and remove any duplicate devices from the Google Home app, tap the Profile icon in the top right, and choose Assistant Settings, and then Devices - if you see the same Sonos speaker listed twice, this could be what is causing your issues with Google Assistant.

If this didn’t help, you’re always welcome to get in touch with our Support Team for more in-depth troubleshooting - they have access to more tools and will be able to perform live troubleshooting with you.

Show previous replies

C

cankess

Lyricist I

Okay so I figured it out. You need to open Google home on your phone. Settings - works with Google - Three dots on the top right - Sonos app - reconnect account

Fantastic!! It works. Thank you very much!

M

mielpeeters

Lyricist I

Okay so I figured it out. You need to open Google home on your phone. Settings - works with Google - Three dots on the top right - Sonos app - reconnect account

THIS WORKS!!!
too bad Sonos themselves couldn’t figure it out...

M

Mwp87

Lyricist I

Hi everyone, thanks for reaching out to Sonos Support regarding this issue.

Following up on Rowena’s previous advice, it can also be helpful to make sure that there aren’t any duplicate entries for your speakers in the Google Assistant system - especially if, as a few of you have mentioned, you find that you need to repeat every command once or twice for Google to understand it.

To check for and remove any duplicate devices from the Google Home app, tap the Profile icon in the top right, and choose Assistant Settings, and then Devices - if you see the same Sonos speaker listed twice, this could be what is causing your issues with Google Assistant.

If this didn’t help, you’re always welcome to get in touch with our Support Team for more in-depth troubleshooting - they have access to more tools and will be able to perform live troubleshooting with you.

Thanks for this, solved my issue.

G

goatscheesesalad

Lyricist I

I FIXED MY ISSUE - Google Assistant - You have not set up your account with this media service provider yet

I removed my family Spotify accounts from Sonos app, I also removed the voice service from the app, I also Removed the Link from Google Home.

I closed all apps

Opened Sonos App

I then relinked the voice assistant

I then relinked Spotify account with Spotify Name (had a different name to my Spotify name previous)

I have not relinked the rest of the family’s accounts to Sonos App - Please check this and above @Sonos

I then relinked the Spotify account in Google Home

Works 100% = Happy Bunny

G

GregorQ

Lyricist I

Okay so I figured it out. You need to open Google home on your phone. Settings - works with Google - Three dots on the top right - Sonos app - reconnect account

This worked for me! Sonos support should highlight this somewhere as so many people have the same issue and it was very hard to find a solution.

A

Anonymous

Hi everyone, thanks for reaching out to Sonos Support regarding this issue.

Following up on Rowena’s previous advice, it can also be helpful to make sure that there aren’t any duplicate entries for your speakers in the Google Assistant system - especially if, as a few of you have mentioned, you find that you need to repeat every command once or twice for Google to understand it.

To check for and remove any duplicate devices from the Google Home app, tap the Profile icon in the top right, and choose Assistant Settings, and then Devices - if you see the same Sonos speaker listed twice, this could be what is causing your issues with Google Assistant.

If this didn’t help, you’re always welcome to get in touch with our Support Team for more in-depth troubleshooting - they have access to more tools and will be able to perform live troubleshooting with you.

Thank you, this has worked for me! I tried so many different things but this is the solution :)

U

Uhale

Lyricist III

SOLVED for me: Ok, crazy the incompatibility persists. I had this problem. I added Sonos system to Google home, added Google assistant to Sonos Arc via Sonos app. If I used GA via Sonos Arc microphone, it worked to control volume or skip songs, for example. But, these commands would not work via phone microphone or other Google smart speaker to control the Sonos when Arc microphone was turned off (which I had to do because it was so bad). The situation for me was to remove Google assistant from the Sonos Arc via the Sonos app--that's it! Then all commands work via phone or other smart speaker (except Sonos). So I think we must choose between voice control via Sonos microphone or other GA control microphones.

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