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mjordan68btinternet.com
Contributor II
December 6, 2020
Question

Sonos will only play when TV is on

  • December 6, 2020
  • 1 reply
  • 75 views

If I try and play music or radio through my sonos beam using Google assistant,  it cuts out all the time. I have to turn on the tv and link to the sonos as the source to allow it to work. Eh? Seemed to have happened all of a sudden.  Used to be able to play music through the beam without the tv needing to be on.

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1 reply

Annazel S
Annazel S
Retired Sonos Staff
December 10, 2020

Hi there @mjordan68btinternet.com.

Thanks for reaching out, let me check it for you.

To better understand what’s going on, kindly submit a diagnostic report through the Sonos app shortly after the issue occurs and another diagnostic when it is working, then reply with the confirmation number(s). I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

 

Looking forward to hearing from you soon.

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