Contributor I

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Sonos One + Google assistant + Deezer now broken?

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Hello all Sonosers ;-) Requesting your thoughts. My configuration is: Sonos One + Google Assistant + Deezer Premium. Has been working great since I installed it 1 year ago. Typical usage: “Hey Google, play some rolling stones”, etc. Yesterday Google refused the command, saying the current device does not support Deezer. Tried upgrading all software, hardware resets, reinstalling all software. When adding Deezer to Google Assistant, setup says “Continue with unsupported music service? Deezer is not supported on this device...”. I have no problems streaming from iPhone Sonos app + Deezer to Sonos speakers. Has anything important changed within the last week? Stay safe everyone.

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Ken_GriffithsAnswer

Perhaps try setting up the Sonos/Google sharing agreement again in the GH App by selecting to ‘check for new devices’ from the Sonos Action/Skill as shown in the attached image.

Also ensure your Deezer account is added to the GH and Sonos App and that both are logged in with the same credentials.

If that still fails then perhaps try removing the GA from the speaker itself and re-add it back to the speaker via the Sonos App.

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prestc01

Avid Contributor I

Same problem for the last 2 weeks on Roam and Port (started 2 days after I paid for Deezer annual plan!) Have done all the troubleshooting steps mentioned above. Since Deezer works via the Sonos app, doesn’t this mean the problem is with Google?

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Ken_Griffiths

Perhaps it’s a regional, or local issue. I’ve just tried this and GA on Sonos Roam is working okay here still in the U.K.

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Minhlong

Enthusiast I

It'ok with sonos app, but unavailable with voice control with google

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Ken_Griffiths

It'ok with sonos app, but unavailable with voice control with google

I’m using ‘voice’ control here …and it’s working - the app screenshot is just to show it started playing my request. So it’s perhaps something local to you - maybe Google/Sonos are updating something in your locality?

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Minhlong

Enthusiast I

Problem is still présent only on my sonos one (x3)

All other devices like arc or move are ok

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KevinThornbury

Lyricist I

I am having the same problem. I set Deezer as the default service for GA and none of the sonos or Google mini will accept a voice request.

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paprilAuthor

Contributor I

Well, 25 days later the problem just vanished. Tried giving my infamous “Hey Google, play some rolling stones”, last night, and GA complied. I had made no modifications to any of my hw/sw components since the command was rejected just days earlier. Tells me the problem was in the Googleverse, and they corrected the issue. I hope the rest of you see similar results. Happy trails to all.

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prestc01

Avid Contributor I

Can confirm it’s working here too. Thanks for the update papril.

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