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Arakan08
Contributor I
August 28, 2019
Question

Sonos not working on Google Assistant

  • August 28, 2019
  • 21 replies
  • 14626 views
The voice service used to work very well before using my phone and then just stopped working. I went and bought a google home mini to see if that would work but same result. I have reset everything but still no result. I have a google play subscription

I say " OK Google, play classical music in the living room". response is "alright, classical music from google play playing on living room, sorry I'm not sure how to help you yet" and "sorry I cant help with that yet". I have also tried to play in the kitchen (I have Sonos play 1 in the kitchen as well), but the same response. I have tried to unlink the service from my phone and use my tablet instead , but same responses. Google home app shows the speaker connected through sonos in the living room and kitchen.
I have contacted the tech support but have had no luck yet
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      21 replies

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      JoeYan
      Lyricist III
      September 27, 2019
      Thanks for the description, but I've tried the same process a few times to no success.
      Ken_Griffiths
      Ken_Griffiths
      September 27, 2019
      Thanks for the description, but I've tried the same process a few times to no success.
      Just by coincidence the service is down at the moment ... see the Sonos Status Page. Wait for that to show the issue is resolved and then perhaps try again.
      JoeYan
      Lyricist III
      September 28, 2019
      No change after the status is back up. I suspect that this won't be resolved until Google and Sonos figure out their integration problems.
      Ken_Griffiths
      Ken_Griffiths
      September 28, 2019
      No change after the status is back up. I suspect that this won't be resolved until Google and Sonos figure out their integration problems.
      It’s still working okay here for me. I have GA on both a Sonos One and the new 'Move' device. I would perhaps contact Sonos Customer Care in your particular country/region to try to get it resolved over the phone.
      JoeYan
      Lyricist III
      September 28, 2019
      Unfortunately I've already been down that road, and my correspondence with Sonos has stalled as they seem to be awaiting resolution from Google.

      "Thank you for the check-in. This issue has been reported and acknowledged by the Google partner engineering team since September 4th. We currently do not have any update on the case as the issue is still being worked by our partner.

      I will notify you as soon as we receive any progress update from the partner, Google. "
        Craig K
        Lyricist II
        October 27, 2019
        I’m having the same problem. I have a Sonos One.

        My Google Home Mini is having no such problem.

        I called sonos and got the same answer, very frustrating.  I had to create a second account just for my sonos, and test my actual one from time to time. As of this morning, no joy. 

        Craig K
        Lyricist II
        October 27, 2019

        Do Sonos support teams read these threads? it would be nice if they popped in and gave us updates.  this problem makes me want to abandon Sonos and switch to samsung or bose …. but i really dont want to do that 

         

        Ken_Griffiths
        Ken_Griffiths
        October 27, 2019

        Do Sonos support teams read these threads? it would be nice if they popped in and gave us updates.  this problem makes me want to abandon Sonos and switch to samsung or bose …. but i really dont want to do that 

        The Staff do pop along here from time to time, but it’s mainly a community platform for 'other' Sonos users to discuss things and help one another. If you are looking for Sonos Customer Care, then you need to go HERE and choose a contact method, some links provide 24/7 access.

          pattaboy
          Lyricist II
          November 10, 2019

          Do Sonos support teams read these threads? it would be nice if they popped in and gave us updates.  this problem makes me want to abandon Sonos and switch to samsung or bose …. but i really dont want to do that 

           

          Same

          pattaboy
          Lyricist II
          November 10, 2019

          Do Sonos support teams read these threads? it would be nice if they popped in and gave us updates.  this problem makes me want to abandon Sonos and switch to samsung or bose …. but i really dont want to do that 

           

          Same

          As I wrote this the service is working again. It has been months since the last time I used it. I’m curious if it is working for you guys as well!

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