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Jp2378
Contributor I
May 15, 2019
Answered

Sonos and Google Assistant not connecting.

  • May 15, 2019
  • 53 replies
  • 36875 views
Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!

Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
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    Best answer by Airgetlam
    You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

    The community forum moderators tend to be online during work hours only, like the phone folks.

    Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.

    53 replies

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    averysen
    Lyricist I
    March 15, 2020

    Solved! For me, the issue stems to when I switched sonos accounts from my wife to myself. Long story short: in google home, unlinked sonos, then link again using the right sonos account. 

    DCEsquire
    Trending Lyricist I
    May 19, 2020

    My fix was:
    1. uninstalling the standalone Google Assistant app if it's installed on your device.
    2. Go to (Google) "Home" app, push the "+" sign with the word "add" below it.
    3. Choose option "set up device".
    4. Choose option "Have something already set up?"
    5. Search for "Sonos" account, if it's already linked, unlink and log right back in. I actually had to do this twice interestingly enough.
    6. You should now be able to identify your device if you had the same issue I did. While setting up your device, it gives you the options of compatible music apps. Be sure to be signed in to any that you have also linked to your Sonos account.

    Hope this helps.

    HOLY COW - This WORKED FOR ME!!!  I tried *EVERY* other approach.  One interesting thing is when Google identified my Sonos System it said I had 2 profiles active and asked me to select one.  They were both identicle so I don’t know what that’s about.  Thank you!!!

    tariksonos
    Lyricist I
    July 28, 2020

    Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!

    Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!

     

    I solved the issue by cutting the power of my whole house at once and turn it back on again. Connect

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