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juang
Contributor I
May 15, 2019 8:30 PM UTC

Sleep Timer doesn't work with Google Assistant

I just set up Google Assistant, and I'm largely happy with it, except that sleep timers don't work.

When I have spotify playing, if I say "Sleep Timer for 10 minutes", Google Assistant responds "Sleep timers can only be set when media is playing".

Is there any way to get this to work?
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    38 replies

    Ditsy
    Enthusiast I
    May 18, 2019 4:22 PM UTC
    Not working for us either. Report it to both Sonos and Google.
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    Ditsy
    Enthusiast I
    May 20, 2019 10:33 AM UTC
    Generic response from Sonos team.

    "Hi there,

    Thanks again for contacting Sonos.

    We wanted to follow up and ensure that your case was resolved. If you need anything else, simply reply to this email and let us know that you need help. If all is well, keep an eye out for a follow-up survey shortly.

    Thanks,
    The Sonos Team"

    Unsure whether this means they feel it's resolved, or whether as with my other tickets the support staff don't even seem to be aware that Google Assistant has been released. I'll test the timer again when I'm home, but I'm not optimistic...
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    keekje
    Lyricist I
    May 24, 2019 4:48 AM UTC
    Not working for me either. On Alexa this worked just fine.
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    Ditsy
    Enthusiast I
    May 24, 2019 12:12 PM UTC
    Re-tested, not working for me.
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    Doug Ames
    Headliner I
    May 25, 2019 4:18 PM UTC
    Not working for me either.

    Sonos support doesn't seem to be very responsive. You would think that as part of introducing a whole new capability to the product line (Google Assistant support), they could dedicate a person part time for a few weeks to track and answer the customer feedback with something more than a generic response.
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    MelEnDees
    Lyricist I
    Jul 2, 2019 7:36 PM UTC
    Also not working for me. Is there already a solution?
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    dasym
    Prominent Collaborator II
    Jul 2, 2019 10:25 PM UTC
    Sonos support is as bad and evasive as it was when Alexa on Sonos was released. The too sleep timers didn’t work. Can anyone from Sonos tell us when this feature will work?
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    geordanreid
    Lyricist II
    Jul 6, 2019 4:26 PM UTC
    Just cutover from Alexa to Google, disappointed that this is an issue, we use it nightly, guess I'm moving back to Alexa.
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    Smilja
    Smilja
    Jul 6, 2019 5:18 PM UTC
    Set the sleep timer in the Sonos app.
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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      dasym
      Prominent Collaborator II
      Jul 6, 2019 6:14 PM UTC
      Set the sleep timer in the Sonos app.
      You can do, but it sort of defeats the purpose of having voice control.
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